BPO (Business Process Outsourcing) as an opportunity in VN? What do you think?
India, Philippines, Canada, South Africa, Poland, China, etc. have been known as emerging & leading countries in providing BPO for businesses around the world today. What do you think on the prospects of this industry in the VN market?
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- herbert white1328268477
YES! Of course strong English skills are important. I think Vietnam can be successful in this realm if it can differentiate itself based on specific skills not found or well developed in other countries. For example India is well known for call centers and IT.
Opportunities abound in complex services that require skilled professionals. The opportunity in VN is the large young college graduates who have a strong education, skills, eagerness to take action and learn. The key is to find the weakness in the competing countries where VN can compete.
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Yeah, Herbert!
India has been well-known for its facilities and workforce to provide outsourcing services in IT & Call Centers for businesses in the US & UK. China also is growing significantly in this area, which provides basic services such as data import for Japanese companies. The Philippines is also an emerging outsourcing market due to its English advantage. Not to mention South Africa (to the UK market), Russia (in hi-tech R&D for businesses around the world), etc.
In general, processes which are outsourced to the developing countries are usually in basic phases such as data import, customer services (call centers), seats reservation, tickets booking, some kind of assistant works, etc. Similar to those in most parts of the world, the generation Y in VN nowadays are eager to learn and apply new technology, have good English skills. These are two important factors once joining the outsourcing industry.
But more importantly, they should be provided with professional & standardized training in order to join the competition.
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