What is the most important thing when run a new hotel ?
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- herbert white1319199714
I agree it is service in two dimensions -- first part of service is consistency. Customers should be treated the same way each and every moment of every day. Training the staff in every phase of the customer experience is important.
The second part of services is design. You can think about design in everything the customer experiences. When they enter the hotel how do they proceed to the front desk, how are they greeted, staff uniforms, floral arrangements, hotel rooms, etc. There are small things in design that can improve the appearance and usefulness of hotels.
I originally at the start of this thought cleanliness but that would fall under service.
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If you are thinking to start to start your own hotel business, it is better to plan your business priorities first. It will help you to know what exactly you need in order to achieve your business objective. Every business needs a robust business plan before it gets started whether its matter of raising funds or to run the business. Here are few steps to enable you to start your hotel business successfully.
Raising Funds
Every business needs money to be invested in it to function properly and when you are starting a new hotel, money is the critical element of your planning. Whether you are planning to buy an established hotel or constructing your own from the scratch, you need strong financial planning for it. The best source to raise funds is taking a business loan from a bank. You can approach to any bank of your choice but before that keep your business plan ready. Nearly all banks need a business plan as an integral part of your loan applicationLocation of Hotel
A right location matters a lot for your hotel to get success. For example if your hotel is located in an area where competitors are unable to fulfill the requirements of travelers your hotel can touch the heights of success and if your hotel is located on a walking distance from the main tourist attraction but there is lot of competition your hotel might not get enough guests. If you hotel is located near to airport or railway station or bus stand, you will get many guest without doing any thing. You also have to think that shopping places and entertainment places are easily accessible from hotel.Strategy
Business strategy is the foundation of successful hotel business. Your strategy should be very clear in concept without any confusion. It is better to plan your business strategies in advance. Just ask few questions to yourself like "How you will fulfill the requirements of families, kids, honeymoon couples, business travelers and international tourists." And "What kind of services you will offer to your guest." A good strategy is always a key to success in any business.Hospitality Experience
If you are new to this industry you might face lots challenges to gain success. You must know "How you want your guests to be treated in your hotel". Every guest in your hotel needs highest level of attention and service whether it's a family or business traveler. It is better to first get a job in a hotel, learn some basics of hospitality industry and then start your own hotel.Marketing
Once your hotel is up and running, you need customers. If you will not get enough guests in your hotel your business will fail. To attract guest you must run effective marketing campaign and you must advertise your hotel. You must contact travel agents and franchise to get bookings in your hotel. There are many online hotel booking websites, you must register with them. Your hotel must have an effective website of its own with online hotel booking facility so that your customers can make direct booking with you and you don't have to pay commission to travel agent. You can pass this saving to your guest by lowering down your tariff or by providing then additional services.Hope this help :)
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