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Lê Ngọc Hà Thanh
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Current:Customer Service (6-months temporary contract) at Jobstreet, Ltd., Co.
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Past:
- Customer Service Executive at Eximbank -Sale Department
- Translator at Lantabrand
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Education:
- HUFLIT University, Vietnam
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Connection:6 connection(s)
Over 5 years working in customer service and the passion to contribute to human resources, I am pursuing the career as a customer service representative in recruitment firms with the opportunity to communicate and understand other people to find out the right candidate for the clients.
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Job Function:Human Resources, Admin/Clerical/Translator, Customer Service
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Industries:Headhunting & HR Services
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Specialities:• Fluent in English both in writting and speaking
• Good Office Computer skills
• Good at building relationships and solving complaints
• Working under pressure (especially with deadline)
• Good at presentation and team-work
• Creative
• High responsible
• Can-do attitude -
Job Level:Experienced (Non-manager)
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Customer Service (6-months temporary contract)
Jobstreet, Ltd., Co.
March 2016 - Present (8 years 2 months)- Support the client when they have inquiries about creating the account, posting job and searching resumes on jobstreet.com
- Solve their complaints during the time they post job on the website
- Check the content and format of job ads following the cut off time (deadline)
- Support the client to adjust the ad to attract more applicants
- Make out-bound call to get feed back from the client and build the relationship with the client to maintain the royal clients -
Customer Service Executive
Eximbank -Sale Department
April 2010 - March 2016 (6 years)- Meeting clients to introduce the functions of Eximbank card service, POS, salary payment service (both Vietnamese and foreigners)
- Preparing the contract of card issuance, POS installation and salary payment for the clients.
- Solving clients' complaints
- Informing customers about new promotion, new service
- Tracking the credit card statement and reminding the card holders to make the payment
- Researching the card service in other banks and reporting to the Card Manager in order to improve the products and services
- Working with Marketing team to make new campains and new promotions
- Selling cards, POS installation and salary payment service (direct sale and telesale)
- Translating documents
- Doing administration works -
Translator
Lantabrand
July 2007 - July 2008 (1 year)Translating English articles related to branding and marketing into Vietnamese
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HR Specialist
2016
Learning the knowledge of human resources through real case study
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Secretary
2006
Learning to be an assistant to the director
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Hobbies and Interests:Travelling and learning new things
Always be creative to do something new
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