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Lê Ngọc Hà Thanh's picture

Lê Ngọc Hà Thanh

Customer Service Executive at Công Ty TNHH Jobstreet Việt Nam
Ho Chi Minh (Vietnam) - 6 connections

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Overview

  • Current:
    Customer Service (6-months temporary contract) at Jobstreet, Ltd., Co.
  • Past:
    • Customer Service Executive at Eximbank -Sale Department
    • Translator at Lantabrand
  • Education:
    • HUFLIT University, Vietnam
  • Connection:
    6 connection(s)

Summary

Over 5 years working in customer service and the passion to contribute to human resources, I am pursuing the career as a customer service representative in recruitment firms with the opportunity to communicate and understand other people to find out the right candidate for the clients.

  • Job Function:
    Human Resources, Admin/Clerical/Translator, Customer Service
  • Industries:
    Headhunting & HR Services
  • Specialities:
    • Fluent in English both in writting and speaking
    • Good Office Computer skills
    • Good at building relationships and solving complaints
    • Working under pressure (especially with deadline)
    • Good at presentation and team-work
    • Creative
    • High responsible
    • Can-do attitude
  • Job Level:
    Experienced (Non-manager)

Experience

  • Customer Service (6-months temporary contract)

    Jobstreet, Ltd., Co.
    March 2016 - Present (8 years 2 months)

    - Support the client when they have inquiries about creating the account, posting job and searching resumes on jobstreet.com
    - Solve their complaints during the time they post job on the website
    - Check the content and format of job ads following the cut off time (deadline)
    - Support the client to adjust the ad to attract more applicants
    - Make out-bound call to get feed back from the client and build the relationship with the client to maintain the royal clients

  • Customer Service Executive

    Eximbank -Sale Department
    April 2010 - March 2016 (6 years)

    - Meeting clients to introduce the functions of Eximbank card service, POS, salary payment service (both Vietnamese and foreigners)

    - Preparing the contract of card issuance, POS installation and salary payment for the clients.

    - Solving clients' complaints

    - Informing customers about new promotion, new service

    - Tracking the credit card statement and reminding the card holders to make the payment

    - Researching the card service in other banks and reporting to the Card Manager in order to improve the products and services

    - Working with Marketing team to make new campains and new promotions

    - Selling cards, POS installation and salary payment service (direct sale and telesale)

    - Translating documents

    - Doing administration works

  • Translator

    Lantabrand
    July 2007 - July 2008 (1 year)

    Translating English articles related to branding and marketing into Vietnamese

Education

  • HUFLIT University (Vietnam)

    Bachelors , English Translation
    2005 - 2009

Training/Certificate

  • HR Specialist

    2016

    Learning the knowledge of human resources through real case study

  • Secretary

    2006

    Learning to be an assistant to the director

Personal Information

  • Hobbies and Interests:
    Travelling and learning new things
    Always be creative to do something new

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