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FWD Vietnam

We always dedicate to changing the way people feel about insurance

FWD is focused on creating fresh customer experiences, with innovative propositions and easy-to-understand products, supported by leading digital technology. 

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FWD Vietnam

Assistant Manager, New Business - R-0010773

  • FWD Vietnam , Ho Chi Minh - Vietnam
  • 2000 Competitive
  • Posted: 16 Apr 2021

Job Description

How far out of the box are you willing to step up? At FWD Vietnam we offer unique opportunities within the insurance industry that are supported by an attractive rewards and recognition scheme.

The Assistant Manager, New Business is responsible for:

  • Back up manager to manage New business & underwriting process, to ensure the effectiveness, efficiency and customer-centricity.
  • Delivering expertise New business & Underwriting tasks through NBU process in term of effectively and customer-centricity, especially with VIP partner.
  • Incorporating with Sales Force to educate, support for sales process along with relevant stakeholders.


  • To manage & perform NB daily transactions (Policy QA & correction, Epolicy and Policy Delivery, Data entry..)
  • To manage NBU hotline & email for timely response and/or routing to NBU PIC.
  • To manage & handle enquiries/complaints from sales forces and customers on new business & underwriting process.
  • To create reports for managing production performance to ensure committed TAT.
  • To raise requirement for system enhancement, process improvement, & new system implementation.
  • To conduct training to sales force on NBU guidelines and procedures.
  • To train, coach and provide guidance to NB staffs.
  • To carry out ad-hoc tasks & take part in projects as assigned by line manager.

To apply for this position, please use the following URL:

Job Requirements


  • Experienced in life insurance, especially in new business & underwriting and/or claims, with similar role is preferable
  • At least 1-year experienced in management level
  • Proficient in English and Vietnamese
  • Knowledgeable in computer software and skillful in computer system usage
  • Strongly skillful in communications and negotiations
  • Effective management skills is preferable
  • Highly committed, well organized, pro-active, innovative, honest, integrity, thorough, persevere and diligent
  • Able to deliver works under tight deadlines and heavy pressures

Additional Information

About FWD Vietnam

FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam.

Assistant Manager, New Business - R-0010773

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