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FWD Vietnam

We always dedicate to changing the way people feel about insurance

FWD is focused on creating fresh customer experiences, with innovative propositions and easy-to-understand products, supported by leading digital technology. 

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FWD Vietnam

Assistant Manager, Services Excellence - R-0010476

  • FWD Vietnam , Ho Chi Minh - Vietnam
  • 2000 Competitive
  • Posted: 16 Apr 2021

Job Description

How far out of the box are you willing to step up? At FWD Vietnam we offer unique opportunities within the insurance industry that are supported by an attractive rewards and recognition scheme.

The Assistant Manager, Services Excellence is responsible for:

  • Strategic initiatives across Operations to ensure the outcomes achieved the objectives within time frame.
  • Being project member (on behalf of Operations) to work with other departments to continuously improve systems, processes to enhance effectiveness and efficiency.
  • Proposing new initiatives, ideas and deliver following Company and Department’s mission, to deliver exceptional CX and improve Ops efficiency.


  • Manage project progress and timeline to make sure deliver assigned projects timely and achieve objectives.
  • Coordinate with BA, IT, Partners, vendors and relevant departments to prepare business case, project plan, risk assessment, proposal, user requirements, UAT, ….
  • Proactively work with relevant key users or other departments to understand the needs of daily tasks, processes to provide recommendations for improvement.
  • Perform the reporting and other tasks as assigned.

To apply for this position, please use the following URL:

Job Requirements


  • University graduated
  • At least 3-4 years experienced in life insurance.
  • Experience on Insurance’s Operations is preferable
  • Experience in project management as least 2 years
  • Highly expertise in Ops processes and systems, at least 2 cross-functional processes/ systems
  • Knowledgeable in computer software and skillful in computer system usage.
  • Project Management
  • Strongly skillful in communications and negotiations
  • Highly committed, well organized, pro-active, innovative, honest, integrity, thorough, persevere and diligent
  • Able to deliver works under tight deadlines and heavy pressures

Additional Information

About FWD Vietnam

FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam.

Assistant Manager, Services Excellence - R...

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