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Faro Recruitment Vietnam

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Faro Recruitment Vietnam JSC, a part of Faro Recruitment Group - an international staffing solutions provider, assists Clients with Talent Search, Recruitment, Temporary and Outsourcing.

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Faro Recruitment Vietnam

Head of Growth Team


Job Description

  • Spearhead the development of the next generation capabilities and translate this key customer experience strategy into a product roadmap.
  • Analyze customer journey quality of experience, define business requirements, features, functionality, set timelines and lead a cross-functional team through customer journey lifecycle.
  • Work closely with Business Intelligence to analyze spending behavior, customer life cycle and create retention program to achieve business KPIS in terms of activation rate, active rate, frequency of usage and retention rate.
  • Initiated and execute new approaches to activate and retain customers to achieve business KPIS in terms of activation rate, active rate, frequency of usage and retention rate.
  • Collaborate with data analyst, business owners, creative and marketing teams to develop and execute onboarding program and promoting marketing campaigns via SMS and push notification and Email Direct Marketing (EDM).
  • Oversee Account Maintenance platform by working with data analyst on solicit base for account closing, KYC and other projects as assigned.
  • Plan and implement marketing segmentation campaigns via BTL communication channels to analyze effectiveness of communication channels, campaign mechanics, customer’s segmentation and timeline.

Job Requirements

1. Basic requirements:
Language: Proficient in English.

2. Qualification:
Education qualification: University degree or above.


  • Interactively proactive, practical and platform-oriented with “Get things done!” attitude. The ideal candidate will be a creative problem solver, who sees opportunities before others. Able and willing to share your opinion and self-motivated with a keen and curious nature, able to work in a highly multi-cultural team, aware of the importance of discretion, confidentiality, and ethics.
  • He/she will have previously built customer-focused products and features others recognize as innovative and efficient.  Must be data savvy and love crunching numbers with attentive to detail and committed to data integrity, in order to tell an impactful story with analysis not just number crunch
  • He/she must ensure that the company is customer driven thinking in core commercial, operation, technical and product competencies such as the scale and quality of the customer experience.
  • Equally important is proven people skills. This hire will lead an existing, high-performing team and also be responsible for recruiting, developing, retaining, and scaling additional talent.
  • He/she will partner closely with local partners and peers across the TrueMoney network, generating buy-in for the vision and executing on the plan.


  • Bachelor Degree or higher that included mathematics, statistics, data science or a similar field with 4+ years of relevant experience, preferably working with multi-national company, with large datasets and experimentation.
  • Experience with working in a large-scaled customer environment (commercial, operation, product, technology).
  • Additionally, experience in digital (performance) marketing or customer management, management consulting.


  • Familiar with extracting data from large databases with expert in at least one data analysis package or dashboarding / visualization, e.g., PowerBI, Tableu, BigQuery, SAS, R, SPSS, etc.
  • Able to conduct statistical analysis or experimentation with a business focus
  • Skilled Excel, Google Sheets user. Able to understand and build complex spreadsheets
  • Organized; can manage multiple, competing priorities and deliver results under tight deadlines and pressure
  • Able to communicate fluently in English both spoken and written

Attitude: Be honest, proactive, enthusiastic at work and able to work under pressure.

Additional Information

2018-02-06 USD

About Faro Recruitment Vietnam

As a part of Faro Recruitment Group, an international staffing solutions provider with presence in Asia-Pacific, Europe, Oceania, and the Americas, Faro Recruitment Vietnam JSC has committed to deliver the best quality of service in a professional manner to our Clients and Candidates.

Get salary from $30,000/year

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