Head of Growth Team
- Faro Recruitment Vietnam , Ha Noi - Vietnam
- 3000 $2,500 - $3,000
- Posted: 06 Feb 2018
- Spearhead the
development of the next generation capabilities and translate this key customer
experience strategy into a product roadmap.
customer journey quality of experience, define business requirements, features,
functionality, set timelines and lead a cross-functional team through customer journey
- Work closely
with Business Intelligence to analyze spending behavior, customer life cycle
and create retention program to achieve business KPIS in terms of activation
rate, active rate, frequency of usage and retention rate.
- Initiated and
execute new approaches to activate and retain customers to achieve business
KPIS in terms of activation rate, active rate, frequency of usage and retention
- Collaborate with data analyst, business owners, creative and
marketing teams to develop and execute onboarding program and promoting
marketing campaigns via SMS and push notification and Email Direct Marketing
- Oversee Account Maintenance platform by working with data
analyst on solicit base for account closing, KYC and other projects as assigned.
- Plan and
implement marketing segmentation campaigns via BTL communication channels
to analyze effectiveness of communication channels, campaign mechanics,
customer’s segmentation and timeline.
1. Basic requirements:
Language: Proficient in English.
Education qualification: University degree or above.
proactive, practical and platform-oriented with “Get things done!” attitude.
The ideal candidate will be a creative problem solver, who sees opportunities
before others. Able and willing to share your opinion and self-motivated with a
keen and curious nature, able to work in a highly multi-cultural team, aware of
the importance of discretion, confidentiality, and ethics.
- He/she will have
previously built customer-focused products and features others recognize as
innovative and efficient. Must be data
savvy and love crunching numbers with attentive to detail and committed to data
integrity, in order to tell an impactful story with analysis not just number
- He/she must
ensure that the company is customer driven thinking in core commercial,
operation, technical and product competencies such as the scale and quality of
the customer experience.
important is proven people skills. This hire will lead an existing,
high-performing team and also be responsible for recruiting, developing,
retaining, and scaling additional talent.
- He/she will
partner closely with local partners and peers across the TrueMoney network,
generating buy-in for the vision and executing on the plan.
- Bachelor Degree
or higher that included mathematics, statistics, data science or a similar
field with 4+ years of relevant experience, preferably working with
multi-national company, with large datasets and experimentation.
- Experience with
working in a large-scaled customer environment (commercial, operation, product,
experience in digital (performance) marketing or customer management,
- Familiar with
extracting data from large databases with expert in at least one data analysis
package or dashboarding / visualization, e.g., PowerBI, Tableu, BigQuery, SAS,
R, SPSS, etc.
- Able to conduct
statistical analysis or experimentation with a business focus
- Skilled Excel,
Google Sheets user. Able to understand and build complex spreadsheets
- Organized; can manage multiple, competing priorities and deliver results under
tight deadlines and pressure
- Able to
communicate fluently in English both spoken and written
Attitude: Be honest, proactive, enthusiastic at work and able to work under pressure.
About Faro Recruitment Vietnam
As a part of Faro Recruitment Group, an international staffing solutions provider with presence in Asia-Pacific, Europe, Oceania, and the Americas, Faro Recruitment Vietnam JSC has committed to deliver the best quality of service in a professional manner to our Clients and Candidates.