Quality Controller - Incident ticket handling and support
- SAP LABS VIETNAM , Ho Chi Minh - Vietnam
- 600 Competitive
- Posted: 17 Nov 2017
1/ Team Purpose & Objectives
- The SAP HANA Database is the basis for new, ground-breaking SAP applications and is widely agreed to be a highly asset in the SAP software portfolio. In-memory computing is made possible through recent technology advances in main memory, multi-core processing, and data management. It leverages technology innovation to establish real-time analysis of business data and combines both transactions and analytics to improve existing business processes with a dramatic increase in performance. The SAP HANA Database as basis for the in-memory computing shows enormous promise as a key driver for the SAP market of the future.
- The SAP HANA Database team develops an engine that performs parallel in-memory processing of huge data sets to offer extremely fast real-time responses for analytic queries.
- To strengthen SAP HANA with more features being added with highest quality, highest performance we are looking for Quality Engineers who help us in all quality aspects of the product.
- As a Quality Engineer in the SAP HANA Development Support team you will work in a cross-function team with colleagues from different SAP locations. The main tasks are supporting our customers by analyzing incidents and working closely with developers to ensure high quality of the SAP HANA database platform.
- Daily monitoring the incident tracking system to coordinate with relevant people (developer, customer, partner .etc.. to analyze and resolve incident tickets
- Responsible for analyzing test result and taking appropriate follow-up actions
- Making meaningful and comprehensive reports as requested
- Contribute to the full development cycle
1/ Required Skills and Experience:
- University degree in Computer science or related field
- Very good analytical skills
- Understanding of relational database architecture(s)
- Good knowledge of Database (SQL, Transaction, etc.)
- Linux OS knowledge
- Experience with analyzing & debugging complex problems
- Familiar with bug tracking system and automation tool like Bugzilla, Jenskin .etc…
- Skill in scripting language such as Python, Linux shell script, profiler is a big advantage
- Good English communication is required (Daily working in cross-team environment)
2/ A big plus will be skills and experience in
- SAP HANA
- Distribution strategies for data
- Distributed systems
- Experience dealing with customers and handling customer issues
- Knowledge in Git, Gerrit
- Years of experience in software quality: Controlling (QC) and Assurance (QA)
About SAP LABS VIETNAM
As the market leader in enterprise application software, SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.