Describe how to manage clients expectations
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- Nam Tran Hoai1525310858
Managing client expectations is a critical skill in delivering good quality work, which both you and your clients are happy with. Client expectations tie directly into the level of satisfaction a client will receive from your work.
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1. Being a good listener
Listening is one of the most misunderstood and least used tools in managing client expectations. Many clients are unsure of what they are trying to accomplish or not very good at articulating it. As such, you must have excellent intuition and listening skills in order to identify key messages being communicated. One of the best ways to compensate for a client who communicates poorly is to repeat what you have heard and ask them to confirm the accuracy of key takeaways, which will ultimately impact expectations.
2. Do not go above your limits of your training
Your client may want you to perform tasks you cannot perform, or the time frame may make you nervous. Whatever you do, do not promise things that you cannot deliver on. This will ruin your reputation. By being honest with your client, you will build a reputation for trustworthiness and honesty that will long outlive any disappointment felt over unrealistic expectations.
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