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Before You Respond to that Email, Pause

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Trang Nguyen's picture
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Someone sends you an email message or a text, and you’re unsure how to respond.  It’s about a complex negotiation, or a politically sensitive situation. Or maybe it’s just from a person who unnerves you.

For a moment, you pause. But for most of us, most of the time, that pause doesn’t last long. Instead we react, feeling the need to immediately craft a response. And often we then hit “send” without fully thinking. The result: an awkward or incomplete message that causes the recipient to pause, then react, often starting or continuing a cycle of miscommunication and misunderstanding.

Yes, people today expect and want an instantaneous reply to any message. We often accommodate them because delay feels like a violation of modern-day social norms.

But there are many times when we should not immediately reply.  And the truth is, we usually know them when they come. That’s what that initial pause is about. The key is to heed it.

There is a simple two-step method to making the pause work for you. First, buy yourself some time to think. Second, follow the four simple C’s of effective communication that help determine how best to respond in terms of the context, content, channel, and contact.

To understand how to make simple two-step method & what is the four simple C's of effective communication, pls click on the below link to find more... https://hbr.org/2014/10/before-you-respond-to-that-email-pause/

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