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Cao Thị Xuân Mai's picture

Cao Thị Xuân Mai

Customer Services Manager at Mai Phuong Int'l Company
Ho Chi Minh (Vietnam) - 5 connections

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Overview

  • Current:
    Customer Services Manager at Mai Phuong International Services Company
  • Past:
    • Vice Director at Forklift Attachment Vietnam Co., Ltd
    • Sales Team Leader at Goldbell Equipment Vietnam
    • Sales Assistant at Truong Phat Co., Ltd
  • Education:
    • Da Nang University of Economics, Vietnam
  • Connection:
    5 connection(s)

Summary

I experienced in Sales and Customer Service in 9 years. I am strong at communication skill, as well as a deep understanding of how to work with types of customers and how to develop market

  • Job Function:
    Customer Service, Management, Sales
  • Industries:
    Machinery/Auto trading
  • Job Level:
    Manager

Experience

  • Customer Services Manager

    Mai Phuong International Services Company
    August 2016 - Present (3 years 9 months)

    - Fleet management with more than 70 vehicles of vans, cargo trucks, included of monitoring and planning of maintenance and repair, inspection, licensing, and insurance, accident handling, route arranging to ensure vehicles are in good condition and not interrupt the customer's work.
    - Manage, lead, motivate, and support customer services team in fast paced working environment, including setup and implementation of working plans. (included of 7 services staff and 15 drivers).
    - Maintain constant communication with staff, customers and vendors to ensure smooth working progress.
    - Improve existing working processes to enhance operational efficiency and reduce downtime
    - Manage timely data collection to update operations metrics to control budget and deliver excellent customer services.
    - Tracking staffing requirements, hiring new employees as needed

  • Vice Director

    Forklift Attachment Vietnam Co., Ltd
    April 2018 - November 2018 (7 months)

    - Working with abroad suppliers and forwarders for importing product and spare-part.
    - Develop market.
    - Customer services.
    - Manage staff.

  • Sales Team Leader

    Goldbell Equipment Vietnam
    November 2012 - July 2016 (3 years 9 months)

    - Make target for sales team & plan to reach the target.
    - Support team to reach the target.
    - Find potential customers, build, develop and maintain relationship with them.
    - Visit customers to identify their real demands and introduce them with the most suitable products.
    - Negotiate and persuade customers for new orders.
    - Update changes and trends of market, and competitors.
    - Training and support new staffs

  • Sales Assistant

    Truong Phat Co., Ltd
    April 2011 - September 2012 (1 year 5 months)

    - Plan for Sales Department.
    - Control quotations, purchasing orders, contract, and make the weekly reports, monthly reports…to submit to the Manager.
    - Find potential customers, build, develop and maintain relationships with them.
    - Visit customers to identify their demands and introduce them with the most suitable products.
    - Negotiate and persuade customers for new orders.
    - Update changes of market and competitors.

Education

  • Da Nang University of Economics (Vietnam)

    Bachelors
    2006 - 2010

Personal Information

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