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Dam Tu

Assistant Operations Manager at TCC Hospitality Resources, Singapore
Singapore (Singapore) - 0 connections

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Overview

  • Current:
    Assistant Operations Manager at TCC Hospitality Resources, Singapore
  • Past:
    • Guest Relation Officer: at Sofitel Legend Metropole Hanoi
  • Education:
    • Hanoi Open University - The Open University of Vietnam

Summary

  • Job Function:
    Human Resources, Customer Service
  • Industries:
    Airlines/Tourism/Hotel, Headhunting & HR Services
  • Job Level:
    Team Leader/Supervisor

Experience

  • Assistant Operations Manager

    TCC Hospitality Resources, Singapore
    July 2012 - June 2015 (3 years)

    Provide abroad range of communication and staff management support to the organization
    • Provide clear instructions, information and adequate training for the candidate
    • Make daily, weekly report for top management
    • Assist manager to manage and monitor other executives, overlook order from customer to ensure fulfill their request with the high quality.
    • Analyze monthly forecast and managing the number of manpower to fulfill request from customer.
    • Deepen customer relationships and execute their daily inquiries
    • Perceive customer feedbacks to handle any issues ensued accordingly.
    • Work collaboratively with Manager, Assistant Director and colleagues in other department.
    Preference: http://www.tcc-gp.com

  • Guest Relation Officer:

    Sofitel Legend Metropole Hanoi
    July 2011 - November 2011 (4 months)

    ➢ Welcome and encourage guest as they arrive
    ➢ Provide all information and services and ensure their experience will be worth remembering
    ➢ Coordinate and supervise all activities for guests
    ➢ Assist with check-ins / check-outs
    ➢ Provide feedback from Guests to Front Office Manager for action
    ➢ Ensure guests are happy from the moment they step in until leave the hotel
    Preference: http://www.sofitel.com/gb/hotel-1555-sofitel-legend-metropole-hanoi

Education

  • Hanoi Open University - The Open University of Vietnam

    Bachelors , Business Administration/ Tourism-Hotel
    2008 - 2012

Personal Information

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