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Dam Tu
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Current:Assistant Operations Manager at TCC Hospitality Resources, Singapore
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Past:
- Guest Relation Officer: at Sofitel Legend Metropole Hanoi
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Education:
- Hanoi Open University - The Open University of Vietnam
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Job Function:Human Resources, Customer Service
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Industries:Airlines/Tourism/Hotel, Headhunting & HR Services
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Job Level:Team Leader/Supervisor
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Assistant Operations Manager
TCC Hospitality Resources, Singapore
July 2012 - June 2015 (3 years)Provide abroad range of communication and staff management support to the organization
• Provide clear instructions, information and adequate training for the candidate
• Make daily, weekly report for top management
• Assist manager to manage and monitor other executives, overlook order from customer to ensure fulfill their request with the high quality.
• Analyze monthly forecast and managing the number of manpower to fulfill request from customer.
• Deepen customer relationships and execute their daily inquiries
• Perceive customer feedbacks to handle any issues ensued accordingly.
• Work collaboratively with Manager, Assistant Director and colleagues in other department.
Preference: http://www.tcc-gp.com
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Guest Relation Officer:
Sofitel Legend Metropole Hanoi
July 2011 - November 2011 (4 months)➢ Welcome and encourage guest as they arrive
➢ Provide all information and services and ensure their experience will be worth remembering
➢ Coordinate and supervise all activities for guests
➢ Assist with check-ins / check-outs
➢ Provide feedback from Guests to Front Office Manager for action
➢ Ensure guests are happy from the moment they step in until leave the hotel
Preference: http://www.sofitel.com/gb/hotel-1555-sofitel-legend-metropole-hanoi
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Hanoi Open University - The Open University of Vietnam
Bachelors , Business Administration/ Tourism-Hotel
2008 - 2012
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