Current:Assistant Operations Manager at TCC Hospitality Resources, Singapore
- Guest Relation Officer: at Sofitel Legend Metropole Hanoi
- Hanoi Open University - The Open University of Vietnam
Job Function:Human Resources, Customer Service
Industries:Airlines/Tourism/Hotel, Headhunting & HR Services
Job Level:Team Leader/Supervisor
Assistant Operations Manager
TCC Hospitality Resources, SingaporeJuly 2012 - June 2015 (3 years)
Provide abroad range of communication and staff management support to the organization
• Provide clear instructions, information and adequate training for the candidate
• Make daily, weekly report for top management
• Assist manager to manage and monitor other executives, overlook order from customer to ensure fulfill their request with the high quality.
• Analyze monthly forecast and managing the number of manpower to fulfill request from customer.
• Deepen customer relationships and execute their daily inquiries
• Perceive customer feedbacks to handle any issues ensued accordingly.
• Work collaboratively with Manager, Assistant Director and colleagues in other department.
Guest Relation Officer:
Sofitel Legend Metropole HanoiJuly 2011 - November 2011 (4 months)
➢ Welcome and encourage guest as they arrive
➢ Provide all information and services and ensure their experience will be worth remembering
➢ Coordinate and supervise all activities for guests
➢ Assist with check-ins / check-outs
➢ Provide feedback from Guests to Front Office Manager for action
➢ Ensure guests are happy from the moment they step in until leave the hotel
Hanoi Open University - The Open University of Vietnam
Bachelors , Business Administration/ Tourism-Hotel2008 - 2012