Collaborator at ESRT PROGRAMME
Ha Noi (Vietnam) - 0 connections
Current:Collaborator at ESRT PROGRAMME
- Front Office Department / Receptionist training Food and Beverage Department / Restaurant server at HOTEL DE L'OPERA HANOI - 5 STAR HOTEL
- Customer Service at DANAGROUP INVESTMENT JOINT STOCK COMPANY - DANALOGISTICS
- H.O.U, Vietnam
- HANOI OPEN UNIVERSITY - Business Administration Hospitality Management, Vietnam
Job Function:Purchasing/Supply Chain
Industries:Airlines/Tourism/Hotel, Restaurant/Catering services, Freight/Logistics
- Excellent interpersonal & relationship building skills
- Excellent presentation skill (in English & Vietnamese)
- Excellent analytical & investigative skills
- A mature and accurate personality
- Proficient written and spoken in English and computer skills, good communication, reporting and interpersonal skills
- Able to work effectively in multi-cultural environment, as well as the ability to work under pressure
- Good knowledge of hotel management software such as: Folio, Newway…
- Strong back ground about Front Office Operations: Telephone skills, Reservation procedures, Up-selling techniques, Process guest arrival & departure, Guest relations (handling guest complaints).
- Strong back ground about Vietnamese history and culture
- Achievement-oriented, independent, responsible and team player
- A “think outside the box” approach to work and innovative thinking
- Well computer skills in all MS Office applications
- High working knowledge of Internet Explorer
- Be familiar with tour information specially inbound tour services
- Having basic knowledge of Airfreight and Logistics industry.
- Strong background about Marketing and Customer service.
- Having basic knowledge of Human Resource Management in Tourism and Hospitality.
Job Level:Experienced (Non-manager)
ESRT PROGRAMMEJune 2013 - July 2013 (1 month)
Front Office Department / Receptionist training Food and Beverage Department / Restaurant server
HOTEL DE L'OPERA HANOI - 5 STAR HOTELFebruary 2013 - May 2013 (3 months)
DANAGROUP INVESTMENT JOINT STOCK COMPANY - DANALOGISTICSNovember 2012 - December 2012 (1 month)
HANOI OPEN UNIVERSITY - Business Administration Hospitality Management (Vietnam)