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DUYEN NGUYEN

Collaborator at ESRT PROGRAMME
Ha Noi (Vietnam) - 0 connections

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Overview

  • Current:
    Collaborator at ESRT PROGRAMME
  • Past:
    • Front Office Department / Receptionist training Food and Beverage Department / Restaurant server at HOTEL DE L'OPERA HANOI - 5 STAR HOTEL
    • Customer Service at DANAGROUP INVESTMENT JOINT STOCK COMPANY - DANALOGISTICS
  • Education:
    • H.O.U, Vietnam
    • HANOI OPEN UNIVERSITY - Business Administration Hospitality Management, Vietnam

Summary

  • Job Function:
    Purchasing/Supply Chain
  • Industries:
    Airlines/Tourism/Hotel, Restaurant/Catering services, Freight/Logistics
  • Specialities:
    General
    - Excellent interpersonal & relationship building skills
    - Excellent presentation skill (in English & Vietnamese)
    - Excellent analytical & investigative skills
    - A mature and accurate personality
    - Proficient written and spoken in English and computer skills, good communication, reporting and interpersonal skills
    - Able to work effectively in multi-cultural environment, as well as the ability to work under pressure
    - Good knowledge of hotel management software such as: Folio, Newway…
    - Strong back ground about Front Office Operations: Telephone skills, Reservation procedures, Up-selling techniques, Process guest arrival & departure, Guest relations (handling guest complaints).
    - Strong back ground about Vietnamese history and culture
    - Achievement-oriented, independent, responsible and team player
    - A “think outside the box” approach to work and innovative thinking
    - Well computer skills in all MS Office applications
    - High working knowledge of Internet Explorer
    - Be familiar with tour information specially inbound tour services
    - Having basic knowledge of Airfreight and Logistics industry.
    - Strong background about Marketing and Customer service.
    - Having basic knowledge of Human Resource Management in Tourism and Hospitality.
  • Job Level:
    Experienced (Non-manager)

Experience

  • Collaborator

    ESRT PROGRAMME
    June 2013 - July 2013 (1 month)
  • Front Office Department / Receptionist training Food and Beverage Department / Restaurant server

    HOTEL DE L'OPERA HANOI - 5 STAR HOTEL
    February 2013 - May 2013 (3 months)
  • Customer Service

    DANAGROUP INVESTMENT JOINT STOCK COMPANY - DANALOGISTICS
    November 2012 - December 2012 (1 month)

Education

  • H.O.U (Vietnam)

  • HANOI OPEN UNIVERSITY - Business Administration Hospitality Management (Vietnam)

Personal Information

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