Public Profile
Vi Nguyen
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Current:Casual hospitality employee at Pinnacle People – Hospitality Agency, Melbourne
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Past:
- Academic Transfer Consultant at Vietnam National University Ho Chi Minh City, Centre for International Education (CIE)
- President Strategic Assistant at International Senior Care Services, Investment & Consultancy Joint Stock Company
- Product Promotion Leader at Tel. Pacific, Chatswood, NSW, Australia
- Hospitality Trainee at Melbourne Convention & Exhibition Centre, Melbourne, Australian
- Student Recruitment Consultant at RMIT International University Vietnam
- Room Division Trainee at Park Hyatt Saigon
- Group and Banquet Trainee at Schiller Hotel (Lucerne, Switzerland)
- F&B (a la carte) Trainee at Park Hotel Waldhaus (Switzerland)
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Education:
- Swinburne University of Technology, Melbourne, Australia, Australia
- Northeastern University, Boston, U.S, United States
- Australia, Australia
- IHTC (International Hotel &Tourism College, Switzerland
- Le Hong Phong Highschool for the Gifted, Vietnam
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Connection:3 connection(s)
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Job Function:
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Industries:Airlines/Tourism/Hotel, Education/Training
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Job Level:Team Leader/Supervisor
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Casual hospitality employee
Pinnacle People – Hospitality Agency, Melbourne
August 2011 - March 2013 (1 year 7 months)Demonstrated Skills:
• Providing professional and exceptional customer service, Food & Beverage, and retailing service in several hospitality workplaces: Crown Casino – VIP Mahogany Room, Melbourne Convention and Exhibition Centre, Ethiad and AAMI Stadiums, Caulfield Racing Cup
• Communication and problem solving skills in regard to be customer – oriented
• Ability to adapt and adjust to environmental changes
• Flexibility and ability to deal with rejection and situational issues
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Academic Transfer Consultant
Vietnam National University Ho Chi Minh City, Centre for International Education (CIE)
May 2011 - July 2011 (2 months)Demonstrated Skills:
• Maintaining relationship with international partner universities
• Managing transfer programs in terms of “selling” overseas education alternatives to students
• Customer oriented consulting in terms of matching most suitable candidates to best options of international education providers
• Organising student’s info sections and workshops in terms of orientation and building database
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President Strategic Assistant
International Senior Care Services, Investment & Consultancy Joint Stock Company
March 2011 - June 2011 (3 months)Demonstrated Skills
• Main responsibility in Sales and Marketing team development
• Developing Business and Sales & Marketing plans
• Managing the departments’ operations in general
• Recruiting employees who directly report to president
• Assisting president with daily schedule and activities
• Being responsible for PR, internal and external Communication
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Product Promotion Leader
Tel. Pacific, Chatswood, NSW, Australia
April 2010 - September 2010 (5 months)Demonstrated Skills
• Training Promoters for new customers acquisition in new market (Adelaide)
• Scheduling, Rostering and Staffing
• Customer Service Coordinating and Problem Solving
• Consumers consulting and supporting during promoting, purchase and post-purchase process
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Hospitality Trainee
Melbourne Convention & Exhibition Centre, Melbourne, Australian
July 2009 - December 2009 (5 months)Demonstrated Skills:
• Setting up, organizing, and managing functions e.g. banquets, conferences, buffets, concerts
• Delivering outstanding customer service provided by international six-star convention &exhibition centre’s standards
• Being cooperative and supportive in team work
• Independent work skills
• Interactive communication skills
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Student Recruitment Consultant
RMIT International University Vietnam
August 2008 - December 2008 (4 months)Demonstrated Skills:
• Targeting potential customers through promotional events and activities
• Giving full support in Student Recruitment individually
• Student Consultant – problems solving and feedback collecting
• Internal and External Customer service & Communication
• Main responsibility in several marketing activities: regular promotional campaigns, Open Day, Welcome Week
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Room Division Trainee
Park Hyatt Saigon Airlines/Tourism/Hotel
February 2008 - June 2008 (4 months) -
Group and Banquet Trainee
Schiller Hotel (Lucerne, Switzerland) Education/Training
April 2007 - October 2007 (6 months)Demonstrated Skills
• Restaurant Misenplace for Banquet
• Cashiering in four-star hotel
• Stock Controlling and Managing
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F&B (a la carte) Trainee
Park Hotel Waldhaus (Switzerland)
December 2006 - April 2007 (4 months)Demonstrated Skills
• Restaurant Misenplace for A la Carte and Buffet
• High standardized Food and Beverage service providing
• Setting up and managing independent front- and back-of-house works in restaurant business
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Swinburne University of Technology, Melbourne, Australia (Australia)
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Northeastern University, Boston, U.S (United States)
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Australia (Australia)
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IHTC (International Hotel &Tourism College (Switzerland)
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Le Hong Phong Highschool for the Gifted (Vietnam)
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