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Le Thi Diem Chau

TEAM MANAGER at SUTHERLAND GLOBAL SERVICES MALAYSIA
Ho Chi Minh (Vietnam) - 6 connections

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Overview

  • Current:
    TEAM MANAGER at SUTHERLAND GLOBAL SERVICES MALAYSIA
  • Past:
    • STORE MANAGER PERSONAL ASSISTANT at Central Retail Corporation (Vietnam) Joint Stock Company
    • Personal Assistant at METRO CASH & CARRY VN. (BINH PHU).
    • Sales Assistant at VIRBAC COMPANY Ltd.
    • Sales Operation Executive at UNILEVER VIETNAM INTERNATIONAL CO Ltd.
    • Sales Assistant at NEW TOYO PULPPY TISSUE VIETNAM Ltd,.
  • Education:
    • Hoa Sen College, Vietnam
  • Connection:
    6 connection(s)

Summary

  • Job Function:
  • Industries:
    FMCG - Household / Personal Care, Health/Medical Care
  • Job Level:
    Manager

Experience

  • TEAM MANAGER

    SUTHERLAND GLOBAL SERVICES MALAYSIA
    January 2016 - Present (4 years 10 months)

    Manage VietNam Team ( email Team) to reach Comparny’s goal, team monthly target.
    - Support other region by tracking reports: Malaysian & Indonesian & Hong Kong, Taiwan Team
    - Manage team in Productivity & monthly each KPI: quality, target, productivity, attendance to ensure all member in team reach good performance.
    - Check KPI report weekly
    - Be Leader for execution in Customer Services.
    - Audit tickets and coaching agents to improve their performance, delegate tasks and set deadlines
    - Daily observe and monitor team to be consistent
    - Provide any Training that team member need, suggest and organize team building activities
    - Report and support Account Manager in improving daily operation
    - Encourage creativity and risk-taking
    - Be a center to receive team members feedback and have solution & suggestion to have quality, better performance, effectiveness.

  • STORE MANAGER PERSONAL ASSISTANT

    Central Retail Corporation (Vietnam) Joint Stock Company
    October 2014 - September 2015 (11 months)

    Having assist in daily operations:
    - Member in Team Managemennt for making report of Store daily Sales, weekly Sales, compare & analyze
    - Making announcement to Store
    - Assist in Store display: price, information, display,..
    - Admin activities: contracts, procedures…
    - Arranging and follow-up duty schedule of department manager of store
    - Checking and doing incentive for Sales.
    - Consolidation stock information, promotion program for better solutions
    - Checking information execution according to marketing, advertising.
    - Making unexpected reports as required, meeting minutes.

  • Personal Assistant

    METRO CASH & CARRY VN. (BINH PHU).
    December 2013 - October 2014 (10 months)

    - Doing & update daily Sales forecast.
    - Update Sales of target core customers for further strategy.
    - Supporting analyze Sales report for development customers, increase customers services.
    - Monthly report Business review.
    - Doing End cap report in order to check which display is more effective.
    - Having coordinate with Floor Managers check end cap display, information of Rail card, crazy promotion.
    - Consolidation proposal promotion from Store and having communicate with Buyers for approval
    - Update necessary stock information.
    - Being a central point support to receive information and have feedbacks to ensure Store operation smoothly.
    - Making weekly schedule for Floor Manager duty & check out (cashiers).
    - Meeting minutes
    - Ad-hoc issues.
    - Support others activities in charges of Personal Assistant. (Sales Forces contracts, translation if necessary…)

  • Sales Assistant

    VIRBAC COMPANY Ltd.
    May 2012 - December 2013 (1 year 7 months)

    - Doing daily report from SAP system.
    - Check order follow monthly promotion program.
    - Monthly Incentive calculation, travelling expense control as company requirement.
    - Making Contract with dealers, support Sales Reps/ASM/SM in any related.
    - Translation policy, announcement, documents involved.
    - Ad-hoc issues
    - Meeting minutes.

  • Sales Operation Executive

    UNILEVER VIETNAM INTERNATIONAL CO Ltd.
    October 2010 - April 2012 (1 year 6 months)

    - Doing daily report of nationwide Sell in and report to Sales Leaders in Vietnam, Thailand and other department related.
    - Check and make weekly report of Sell out, ensure all is correct, and follow percentage of achieve target for each Salesman.
    - Analyze & report of Business year to date of Distributor, and Metro (Value growth, Value contribution, Volume growth, Volume contribution).
    - Calculation new Customers and new SKU by SM, SR monthly for incentive.
    - Sales analysis by SR. Check & follow and consolidate promotion program.
    - Responsibility in analyze reports: monthly distribution tracking,
    - Report of Focus SKU tracking monthly
    - Stock report weekly.
    - Order management report / invoice report.
    - Distributors Outstanding report
    - Support Sales Team in contracts, related documents, ad-hoc issues such as make necessary data for Sales
    - Support external/distributors for update report in system.
    - Make report base on BW, SAP, DMS-HUB system.

  • Sales Assistant

    NEW TOYO PULPPY TISSUE VIETNAM Ltd,.
    July 2005 - September 2010 (5 years 3 months)

    - Update sales figures of sales on daily, weekly, monthly, quarterly, yearly basis, including sales promotion (end user and trade)
    - To report sales data to Marketing Manager and Regional Sales Manager, Institutional Account Sales Manager (depend on each Sales Department)
    - Follow up and prepare business contract ,take and follow up purchase orders
    - Update & follow up the incentive for sales staffs within department.
    - Follow up promotion program
    - Collect weekly and monthly working plan of sales staffs then submit to Sales Managers for approval.
    - Take meeting minutes
    - Follow up & control expenses within department ( Including : Desk phone, Hand phone, Stationery, Courier, allowance, ... )
    - All of other paper works related to sales Department, and any duties that may be expected from level of position

Education

  • Hoa Sen College (Vietnam)

    College
    1999 - 2003

Training/Certificate

  • Team work spirit

    2011

    - How to cooperate with many people in different departments. - How to increase spirit in working for effectiveness. - How to plan and achieve goal

  • Computer Course

    2005

    - Study how to use Corel & Photoshop.

Personal Information

  • Hobbies and Interests:
    Travel, Music, making with good friends

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