Le Thi Diem Chau
Current:TEAM MANAGER at SUTHERLAND GLOBAL SERVICES MALAYSIA
- STORE MANAGER PERSONAL ASSISTANT at Central Retail Corporation (Vietnam) Joint Stock Company
- Personal Assistant at METRO CASH & CARRY VN. (BINH PHU).
- Sales Assistant at VIRBAC COMPANY Ltd.
- Sales Operation Executive at UNILEVER VIETNAM INTERNATIONAL CO Ltd.
- Sales Assistant at NEW TOYO PULPPY TISSUE VIETNAM Ltd,.
- Hoa Sen College, Vietnam
Industries:FMCG - Household / Personal Care, Health/Medical Care
SUTHERLAND GLOBAL SERVICES MALAYSIAJanuary 2016 - Present (4 years 10 months)
Manage VietNam Team ( email Team) to reach Comparny’s goal, team monthly target.
- Support other region by tracking reports: Malaysian & Indonesian & Hong Kong, Taiwan Team
- Manage team in Productivity & monthly each KPI: quality, target, productivity, attendance to ensure all member in team reach good performance.
- Check KPI report weekly
- Be Leader for execution in Customer Services.
- Audit tickets and coaching agents to improve their performance, delegate tasks and set deadlines
- Daily observe and monitor team to be consistent
- Provide any Training that team member need, suggest and organize team building activities
- Report and support Account Manager in improving daily operation
- Encourage creativity and risk-taking
- Be a center to receive team members feedback and have solution & suggestion to have quality, better performance, effectiveness.
STORE MANAGER PERSONAL ASSISTANT
Central Retail Corporation (Vietnam) Joint Stock CompanyOctober 2014 - September 2015 (11 months)
Having assist in daily operations:
- Member in Team Managemennt for making report of Store daily Sales, weekly Sales, compare & analyze
- Making announcement to Store
- Assist in Store display: price, information, display,..
- Admin activities: contracts, procedures…
- Arranging and follow-up duty schedule of department manager of store
- Checking and doing incentive for Sales.
- Consolidation stock information, promotion program for better solutions
- Checking information execution according to marketing, advertising.
- Making unexpected reports as required, meeting minutes.
METRO CASH & CARRY VN. (BINH PHU).December 2013 - October 2014 (10 months)
- Doing & update daily Sales forecast.
- Update Sales of target core customers for further strategy.
- Supporting analyze Sales report for development customers, increase customers services.
- Monthly report Business review.
- Doing End cap report in order to check which display is more effective.
- Having coordinate with Floor Managers check end cap display, information of Rail card, crazy promotion.
- Consolidation proposal promotion from Store and having communicate with Buyers for approval
- Update necessary stock information.
- Being a central point support to receive information and have feedbacks to ensure Store operation smoothly.
- Making weekly schedule for Floor Manager duty & check out (cashiers).
- Meeting minutes
- Ad-hoc issues.
- Support others activities in charges of Personal Assistant. (Sales Forces contracts, translation if necessary…)
VIRBAC COMPANY Ltd.May 2012 - December 2013 (1 year 7 months)
- Doing daily report from SAP system.
- Check order follow monthly promotion program.
- Monthly Incentive calculation, travelling expense control as company requirement.
- Making Contract with dealers, support Sales Reps/ASM/SM in any related.
- Translation policy, announcement, documents involved.
- Ad-hoc issues
- Meeting minutes.
Sales Operation Executive
UNILEVER VIETNAM INTERNATIONAL CO Ltd.October 2010 - April 2012 (1 year 6 months)
- Doing daily report of nationwide Sell in and report to Sales Leaders in Vietnam, Thailand and other department related.
- Check and make weekly report of Sell out, ensure all is correct, and follow percentage of achieve target for each Salesman.
- Analyze & report of Business year to date of Distributor, and Metro (Value growth, Value contribution, Volume growth, Volume contribution).
- Calculation new Customers and new SKU by SM, SR monthly for incentive.
- Sales analysis by SR. Check & follow and consolidate promotion program.
- Responsibility in analyze reports: monthly distribution tracking,
- Report of Focus SKU tracking monthly
- Stock report weekly.
- Order management report / invoice report.
- Distributors Outstanding report
- Support Sales Team in contracts, related documents, ad-hoc issues such as make necessary data for Sales
- Support external/distributors for update report in system.
- Make report base on BW, SAP, DMS-HUB system.
NEW TOYO PULPPY TISSUE VIETNAM Ltd,.July 2005 - September 2010 (5 years 3 months)
- Update sales figures of sales on daily, weekly, monthly, quarterly, yearly basis, including sales promotion (end user and trade)
- To report sales data to Marketing Manager and Regional Sales Manager, Institutional Account Sales Manager (depend on each Sales Department)
- Follow up and prepare business contract ,take and follow up purchase orders
- Update & follow up the incentive for sales staffs within department.
- Follow up promotion program
- Collect weekly and monthly working plan of sales staffs then submit to Sales Managers for approval.
- Take meeting minutes
- Follow up & control expenses within department ( Including : Desk phone, Hand phone, Stationery, Courier, allowance, ... )
- All of other paper works related to sales Department, and any duties that may be expected from level of position
Team work spirit
- How to cooperate with many people in different departments. - How to increase spirit in working for effectiveness. - How to plan and achieve goal
- Study how to use Corel & Photoshop.