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Michelle Do
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Current:Marketing & Sales Team Leader at Power Point Management Co., Ltd
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Past:
- Sales Assistant at PPF Vietnam Financial One Member Limited Company.
- Sales at Smartcom Centre for English training and humanantial skills development
- Intership at Military Commercial Joint Stock Bank
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Education:
- Foreign Trade University, Vietnam
My Career Objective:
+ Short term target: Sales & Marketing Manager
Customer service Senior Executive with 3+ years of experience of telesales and face-to-face sales, market researching, plan building and after-service caring. Aiming to use my youth, passion, proven customer service, sales, and interpersonal skills to effectively fill the managerial role in your company.
Hightlights of Qualification:
+ Outstanding Customer service skills, be sympathy & patient.
+ Highly organized, with great attention to detail and follow-through
+ Flexible with working time & workload.
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Job Function:Customer Service, Management, Marketing
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Industries:Multi-categories/Other, FMCG - Household / Personal Care, Legal/Marketing Research/Consulting
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Specialities:Perfectionist in works, highly attention in details and confident in my faculty of thoughts, independently studying and time- controlling
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Job Level:Team Leader/Supervisor
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Marketing & Sales Team Leader
Power Point Management Co., Ltd
March 2014 - June 2015 (1 year 3 months)1. Marketing Lead for branches: Vietnam - Laos - Cambodia - Phillippines
* Vietnam:
+ Independently plan and run monthly/Quarterly campaigns to expand company's image and business; follow traditional marketing channels (59 Marketing); study modern channels to improve the disadvantages
+ Do research on other competitors' sales + marketing methods. based on this to set up plan to compete.
+ Control, arrange and make sure
company's resource always available ( HCM +HN)
+ Build and maintain good relationship with Foreign Chambers & Associations
+ Follow head office's planning team campaigns and run in Vietnam, also other branches.
* Philippines -Laos- Cambodia:
+ Propose to Vice General Manager monthly, quarter marketing plans.
+ Set up desperately plan to join new markets.
+ Support team member in each branch to build the network for sales & marketing, follow and chase their work and result.
2. Customer Services (B2B Management) in Ho Chi Minh & Hanoi
+ Manage key clients, maintain long term relationship, handling request & complaint, build client portfolio
+Focusing on growing and developing existing clients, together with generating new business
+ Find the potential target segments, Independently make deal with new clients, reach target
+ Handle the prospects and suspects from multi-sources; actively expand and maintain the networking contacts with clients, affiliations, professional business groups
+ Propose & support brilliant investment plans to key clients.
3. Team work:
+In big cases, hold the sales team, analyze clients’ cases, build upplan to work out proposed solutions an offer clients the best choices.
+ Training and supporting team member to improve sales skill, professional knowledge and closing deal skills.
4. Assistant to Vice General Manager
Implement Administration Task
Manage Key clients as required. -
Sales Assistant
PPF Vietnam Financial One Member Limited Company.
August 2013 - March 2014 (7 months)• Access new customers, consult and advise about products, make the credit contract up to the company policies.
• Establish new customer relationships and maintain good relationship to current customers.
• Manage customer databases and update information.
• Support and care customers, cross sell products .
• Maintain promotional campaign at POS.
• Match the sales target.
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Sales
Smartcom Centre for English training and humanantial skills development
March 2012 - January 2013 (10 months)• Create events through social network ,contacting and inviting customers to trial English training and soft skills classes
• Market for the centre’s products and supporting customer procedures in applying for courses.
• Consult about English study and skills to customers
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Intership
Military Commercial Joint Stock Bank
February 2012 - April 2013 (1 year 2 months)• Study and check profiles for credit contract, documents collection, L/C contracts.
• Test financial abilities and credit informations and status of customers
• Create required papers for cases solvement in each contract.
• Search for new customers and marketing for MB’s products & services
• Support for salesman’s plan.
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