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Hiep Nguyen Danh

Compliance Specialist
Ha Noi (Vietnam) - 4 connections

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  • Current:
    Quality assessment specialist (Internal Audit) at Citibank VN
  • Past:
    • Verification and collection staff at Citibank, Hanoi Branch
    • Team leader of sales at Anh Son
    • Telesale at Dai-ichi life Viet Nam Ltd.,co
  • Education:
    • Benedictine University, Vietnam
    • Đại học Công nghệ, Đại học Quốc Gia Hà Nội, Vietnam
  • Connection:
    4 connection(s)


  • Job Function:
  • Industries:
  • Job Level:
    Team Leader/Supervisor


  • Quality assessment specialist (Internal Audit)

    Citibank VN
    December 2012 - Present (11 years 8 months)

    -Ensure the desired level of accuracy and adherence to policy, process during execution of credit initiation and collection.
    -Daily perform quality assessment for end to end credit application process and collection activities for all products.
    -Perform call monitoring for Tele-verification and collection Tele-calling in order to evaluate their effectiveness and improve negotiation skills.
    -Reporting quality assessment results, notices of violations, timely proposed recovery actions and set out plan of prevent errors.
    -Build up processes and applying new evaluation standards for teams.

    By detecting of a serious mistake of credit initiation team and timely correcting the mistake, I helped Citibank maintain credibility and quality service. consequently, I was honored in senior managers’ meeting of Citibank due to my high responsibility.

  • Verification and collection staff

    Citibank, Hanoi Branch
    March 2011 - December 2012 (1 year 9 months)

    • Prescreening application : determine completeness of application and documents submitted, digitalize the complete application into the system, detect application that may be fraudulent.
    • Verify credit information of customers by investigating the applicant’s credit history and performing tele or field verification.
    • Daily set up working plan for outsourced verifiers and supervise their implementation.
    • Coordinate with customer service centre Citiphone to settle complaints.
    • coordinate with sale team to minimize the error in credit approval process.
    • perform field collection.
    Receiving an award for my contribution to Citibank and credit initiation team

  • Team leader of sales

    Anh Son
    February 2009 - October 2010 (1 year 8 months)

    • Set up the plan of sale.
    • Monitor the implementation of team member to ensure they follow sale’s plan correctly.
    • Find new customers.
    • Contact to customers.
    • Finish the contract.
    • Customer service.
    • Settlement of complaints.

  • Telesale

    Dai-ichi life Viet Nam Ltd.,co
    October 2007 - August 2008 (10 months)

    • introduce about products of company by Telecalling
    • contact customer, base on financial capacity of customer, consult appropriate products.
    • Guide customers to complete documents and procedures
    • Storing, updating the necessary information to the client's information management systems
    • Customer Care


  • Benedictine University (Vietnam)

  • Đại học Công nghệ, Đại học Quốc Gia Hà Nội (Vietnam)




    6.0 overall

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