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Phuong Tran's picture

Phuong Tran

Talent Development & Culture Manager at Sheraton Saigon Hotel
Ho Chi Minh (Vietnam) - 0 connections
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Overview

  • Current:
    Talent Development & Culture Manager at Sheraton Saigon Hotel & Towers
  • Past:
    • Convention Services Manager at Sheraton Saigon Hotel & Towers
    • Guest Service Manager at Sheraton Saigon Hotel & Towers
    • Starwood Prefered Guest Coordinator at Sheraton Saigon Hotel & Towers
  • Education:
    • Bournemouth University

Summary

7 years working experience, my tasks are mostly to deal with client, handling with VIP client, complaint, special request, organize events, group MICE

  • Job Function:
  • Industries:
    Airlines/Tourism/Hotel
  • Specialities:
    - Customer Services
    - Problem handling
    - Organize events
  • Job Level:
    Manager

Experience

  • Talent Development & Culture Manager

    Sheraton Saigon Hotel & Towers
    August 2013 - Present (6 years 9 months)

  • Convention Services Manager

    Sheraton Saigon Hotel & Towers
    October 2010 - August 2013 (2 years 11 months)

  • Guest Service Manager

    Sheraton Saigon Hotel & Towers
    June 2007 - October 2010 (3 years 5 months)

  • Starwood Prefered Guest Coordinator

    Sheraton Saigon Hotel & Towers
    June 2006 - June 2007 (1 year)

Education

  • Bournemouth University

Training/Certificate

  • Star Service Standards Train the Trainer

  • Star Recovery Train the Trainer

  • The Welcome

  • Behavior Interview Train the Trainer

  • Successful transition to Supervisor Train the Trainer

  • The Sheraton Voice Train the Trainer

Additional Information

  • Websites:
  • Groups and Associations:
    VinaHR - Top HR Network in Vietnam
  • Honors and Awards:
    - Employee of the 3rd quarter of 2006
    - Brand Champion of 2012

Personal Information

  • Hobbies and Interests:
    Watching football, film
    Playing table tennis, billard, badminton

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