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Thuy Vu Thi Thanh's picture

Thuy Vu Thi Thanh

Sales Manager at EMBA-MCI Program
Ho Chi Minh (Vietnam) - 0 connections

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Overview

  • Current:
    Sales Manager at EMBA-MCI Program
  • Education:
    • University of Applied Sciences and Arts Northwestern Switzerland FHNW, Vietnam
    • Banking University of Ho CHi Minh City, Vietnam

Summary

- Build relationship with potential and current customers
- Help customers solve problem and handle complaints
- Keep contact by all possible communication channels
- Analyze customers’ feedback to improve service quality
- Ensure customer satisfaction with after -sales service
- Keep customer retention and loyalty
- Lead the sales team
- Be in charge of sales target of the product from 2010 to 2015. Customer are managers, director, business owners
- Plan the marketing and sales campaign
- Propose promotion policies
- Admin of 2 Facebook fanpages: Executive MBA - MCI and Top 2 Toe
- Be in charge of the content of EMBA-MCI Website, brochure and other channels
- Be in charge of voicing on behalf of the program to answer and solve customer’s inquiries or complaint
- Propose content for events and activities
- Be project coordinator of all events and activities, especially Consulting – Management Forums 2012, 2013, 2014 - attracting more than 1,200 business attending and networking
- Ensure the quality of program and service to be under smooth operation
- Be the immediate between instructor – customers – business - partners
- Suggest solutions in case of problem happens
- Standardize all working process of the program to comply with ISO 9001: 2008
- 4 years working as manager with 2 service staff and 4 sales partners
- Directly report to Director
- Prepare Department Report
- Ensure the productivity of Department
- Build KPI for each position and staff evaluation
- Training and coaching

  • Job Function:
    Customer Service, Marketing, Sales
  • Industries:
    Education/Training
  • Job Level:
    Manager

Experience

  • Sales Manager

    EMBA-MCI Program
    June 2010 - Present (10 years)

Education

  • University of Applied Sciences and Arts Northwestern Switzerland FHNW (Vietnam)

  • Banking University of Ho CHi Minh City (Vietnam)

Training/Certificate

  • Marketing Course

  • Modern Banking Specialist

Additional Information

  • Websites:
  • Groups and Associations:
  • Honors and Awards:
    o 2011: Promoted to be the Program coordinator/ Manager of EMBA-MCI Program
    o 2011: Honor the Best Manager of the Year
    o 2012, 2013, 2014: Honor the Runner – up for the Best Manager of the Year
    o 2014: Proudly achieve over the target sales

Personal Information

  • Hobbies and Interests:
    Travelling, Reading, Shopping

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