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Tung Vuong

IT Manager at AMA VIET NAM HCM
Ho Chi Minh (Vietnam) - 52 connections

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Overview

  • Current:
    IT Manager at Viet Lotus
  • Past:
    • IT Manager at AMA English Language System www.ama.edu.vn
    • IT Manager at SDI CORPORATION
    • IT Manager at Odyssey Resources VN Limited
    • IT Manager at FTN (FORTHENEW) GARMENT CORPORATION
    • Technical Support at THAKRAL ONE CORPRATION, HCMC
    • Network System at FPT Corporation
  • Education:
    • Vietnam, Vietnam
    • EC Council, Vietnam
    • Vietnam, Vietnam
    • Vietnam, Vietnam
    • Vietnam, Vietnam
    • Cisco, Vietnam
    • Bách Khoa Tp.HCM, Vietnam
  • Connection:
    52 connection(s)

Summary

• Having Computer science degree major in IT management and have worked over 15 years at numerous foreigner companies as an IT manager.
• Apply information technology to save costs and increase the business of the company.
• Innovative manager experienced in undertaking Divisional roles including successful management and delivery of single site and strategic projects in the IT services, Outsources accountant, Manufactory, Real Estate, Hotel, Hospital, Education.
• Flexible and dynamic style, experienced in leading the delivery of various ERP and CRM business systems and engineering system solutions including integration between IT & process control systems to time and budget.
• Proven management skills and experienced in the application of various project framework tools including some based around on SAP R/3, ERP Oracle, Opera v 4, Microsoft Dynamic AX 2009, Hospital Information System (HIS), Microsoft Dynamic Navision 2015, Sage Accpac ERP 500 and School Management System, NAV LS Retail 2016, DMS, E-commerce( www.thefaceshop.com.vn)
• Proven people management skills and experience of implementing organizational design changes and leading major systems integration programmers and networks.
• Manage IT Disaster Recovery plan and business continuity plan
• Standardize IT service following ITIL model with software Helpdesk engine 9.0 and Implement Helpdesk system using ITSM to keep track and provide support service
• Sporting achievement includes playing a professional sport.
• Specialties: Project management, ERP and CRM business processes, Email system: Qmail, Postfix, Zimbra v9, Ms Exchange 2007/2010/2013 and migration Ms Exchange 2013 to Microsoft Office 365, Network(Cisco Firewall, router, switch), OS Microsoft Windows 2003,2008, 2013 and Fedora Core, Centos.

  • Job Function:
    IT/Technical, Human Resources
  • Industries:
    IT - Hardware/Networking, Accounting/Auditing, IT - Software
  • Job Level:
    Manager

Experience

  • IT Manager

    Viet Lotus
    August 2016 - February 2017 (6 months)

    Hoa Sen Viet Group (Brand names: Thefaceshop, Adidas,Franco Sarto with 85 retail stores)

    Duties:

    • Overall responsible for Infrastructure system for the whole Vietnam Business Unit consist of 3 sites with over 600 users. Manage team to provide services on Business Applications, Infrastructure and Helpdesk.
    Working with business leadership to plan and deliver business value added IT services by applying the ITIL standard best practice which will ensure smooth and secure IT operations.
    Apply information technology to save costs and increase the business of the company.

    • Business System:
    - Co-ordination on the implementation and upgraded of ERP LS Retail NAV 2009 project to LS Retail NAV 2016 , ERP Microsoft Dynamics LS Retail 2016 with 85 retail stores. (LS Retail - MS Dynamics Navision).
    - Co-ordination on the implementation and upgraded E-commerce (https://thefaceshop.com.vn/)
    - Co-ordination on the implementation and upgraded Distributor Management System.
    • Infrastructure:
    - Design, plan and implement international and domestic links - MPLS networks, WAN, LAN.
    - Optimizing network traffic using Riverbed solution.
    - Deploy and manage networking system and products (Cisco, Firewall Fortinet, IBM, and Server 2012, IBM System Storage DS3700 ) at Head office and Ha Noi branch
    - Enforcing Wireless, VPN Authenticate with Active Directory.
    - Manage Domain Controller, MS SQL, and MS SharePoint.
    - Design, plan and implement VoIP System and Call Center to utilize network and communication requirement.
    - Manage IT Disaster Recovery plan and business continuity plan (Place Servers at FPT Data center)
    - Managing IT cost and budget, IT policy, software compliance and auditing
    - Arrange and provide user training on various IT subjects.
    - Standardize IT service following ITIL model with software Helpdesk engine 9.0

    • Service Desk:
    - Implement Helpdesk system using ITSM to keep track and provide support service to 600 +.
    - Monthly reporting team helpdesk performance to improve the quality of service as per the committed SLA.

    • Report to Director.

  • IT Manager

    AMA English Language System www.ama.edu.vn
    August 2014 - July 2016 (1 year 11 months)

    (VI (Vietnam Investments) Group is a private equity firm that focuses on high growth businesses in Vietnam. VI Group was founded by experienced operators, entrepreneurs and investors with a long standing interest and affiliation with Asia and Vietnam. VI Group has investments in Education (AMA Viet Nam, Wellspring school) manufacturing (Vnf), transportation and logistics (Gemadept Corporation, Vinafco Company), tourism and hotels (Thien minh Group), Quick Service Restaurants (QSR Company), affordable housing (Nam Long Company), media & entertainment (Galaxy), Financial Services (Vndirec Company) and Information Technology (Hipt Company).
    The American Academy of Vietnam (AMA) is a diversified company specializing in innovative English language training and professional education programs. AMA evolved from the American Information Technology & Management Association (AITMA) in order to provide focus to the range of educational services and language training distributed among its twenty-seven campuses in Vietnam)

    Duties:

    • Overall responsible for Infrastructure system for the whole Vietnam Business Unit consist of 27 sites with over 870 users and coordination in Thailand Team. Manage team to provide services on Business Applications, Infrastructure and Helpdesk.
    Working with business leadership to plan and deliver business value added IT services by applying the ITIL standard best practice which will ensure smooth and secure IT operations.
    Apply information technology to save costs and increase the business of the company.

    • Business System:
    - Co-ordination in Business Processes Review projects on documentation of all existing business processes and investigate on improvement, store all documents in SharePoint.
    - Co-ordination on the implementation of ERP project for a new business, ERP Microsoft Dynamics Navision 2015(Financial Management, Purchase, Sales integrated with HR Software and SMS (School system Management).
    - Implement integrated online systems for managing administration works to improve the performance and maintain the integrity of business flows.
    - ELearning online: Placement test, training for staff, student, teacher…
    - Co-ordination on implementation of HR (Employees Management, Insurance Management, Attendant Management, Payroll Management, Training Management, Recruitment Management, Appraisal Management ( KPI, Competency), Integrate with SMS system to calculate Time Sheet of teachers each day, Integrate with Dynamic NAV system)
    - SMS (School system Management) System:
    - Implement SMS(School system Management) is a system that controls every feature of AMA including student, teachers, classes, courses, CRM, CORP/FTDP…

    • Infrastructure:
    - Design, plan and implement international and domestic links - MPLS networks, WAN, LAN.
    - Optimizing network traffic using Riverbed solution.
    - Deploy and manage networking system and products (Cisco, Firewall Fortinet, IBM, and Server 2012, IBM System Storage DS4700 Express ).
    - Enforcing Wireless, VPN Authenticate with Active Directory.
    - Consolidate systems and servers with virtualization using VMWare ESX 6.0
    - Manage Domain Controller, MS Exchange 2013, MS SQL, and MS SharePoint.
    - Design, plan and implement VoIP System and Call Center to utilize network and communication requirement.
    - Manage IT Disaster Recovery plan and business continuity plan (Place Servers at FPT Data center)
    - Managing IT cost and budget, IT policy, software compliance and auditing
    - Arrange and provide user training on various IT subjects.
    - Standardize IT service following ITIL model with software Helpdesk engine 9.0

    • Service Desk:
    - Implement Helpdesk system using ITSM to keep track and provide support service to 870+.
    - Monthly reporting team helpdesk performance to improve the quality of service as per the committed SLA.

    • Report to General Director.

  • IT Manager

    SDI CORPORATION
    September 2011 - July 2014 (2 years 10 months)

    (This is 100% Australian Corporation - has been developing Saigon Golf, Country Club and Residences project at An Phu, District 2 HCMC and Ha Noi ) and Hotel Norfolk and Norfolk Mansion
    IT Manager
    Duties:
    • Responsible for planning, designing, implementing and upgrading the entire IT infrastructure of securities company (networks, systems, devices, servers...) ; Installation information system (Active Directory, mail, virus system, file sharing…).
    • IT infrastructure managing: Router Cisco 2811, Cisco Catalyst Switch 3750, 2960, Firewall Fotinet 600C, Astaro ASG 420, Microsoft Exchange Server 2010, SQL Server 2012, IBM System Storage DS4700 Express, EXP 810 PABX …
    • IT systems: Servers IBM 3750 M4, Windows Server 2012, VMware ESX 5.1,Web server Symantec backup Exec version 2012, Server Kaspersky antivirus...
    • Responsible for develop and maintain: Website, SharePoint system, Goflsoft system, ERP Microsoft Dynamics Navision, Lync Server 2013
    • Preparing to provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving the Information Security Management System (ISMS).
    • Review and prioritize significant information assets and security threats.
    • Manage the incident management system and takes care of incident management activities: corrections and corrective actions for all incidents reported in the system.
    • Establishing IT Disaster Recovery Plan and business continuity plan as well as monitoring, consulting the IT risk assessments and risk management.
    • Dealing with the software’s licenses and relevant IT needs for all internal computer users in accordance with the current IT codes & regulations. Coordinating with the involved ones/ departments to buy & control related IT assets & accessories to support the office & projects when required.
    • Implement all strategies for IT operations and supervise efficient working of all IT staff and prepare orientation programs for all new employees and ensure compliance to all deadlines and provide upgrade to all systems as per requirement.
    • Manage the IT service desk team and assign the SDI’s according to the site and the branches.
    • Preparing Performance reports for monthly and weekly performance reviews based on ITIL best practices.
    • Ensure SLA compliance by all Service Desk Team members
    • Logging all the incidents to the Manage Engine Service Desk Plus system following all the open case with the technical teams till it’s been closed according to the SLA & OLA and escalating to the management if the SLA had been breached.
    Have Knowledge and skill about database system such as: MySQL, SQL Server, Oracle.
    • Provide and secure network services such as: DNS, DHCP, HTTP, HTTPS, FTP, POP,SMTP, SSH, SNMP on Linux such as : Apache Server, Send Mail server , FTP server, DNS server, Zabbix software , MRTG software
    • Have a Knowledge about VMware solutions : ESX , ESXi, VMware Sphere, VMware Center, virtual network, virtual storage
    • Training & improving IT skills for the subordinates to fulfill their IT duties
    • Report to Acting General Director

  • IT Manager

    Odyssey Resources VN Limited
    March 2007 - June 2011 (4 years 4 months)

    ( Odyssey Resources has 100% Australian. Odyssey Resources has two business providers of services to Australia and services to Viet Nam. Odyssey Resources is outsources accountant and provider a range of accounting, tax and booking services.)
    Duties:
    • Responsible for planning, designing, implementing and upgrading the entire IT infrastructure of company (networks, systems, devices, servers...). One head office and two branch offices in Sydney city and Ha Noi capital: Building back- bone network ( One head office and two branches) for centralizing management, Installating information system(active directory, mail, virus system, file sharing…)
    • Responsible for develop, maintain security plans, risk management, disaster recovery
    • Strategic design, expert advice, consultation and implementation of network and IT solutions in conjunction with IT team
    • Manage an IT administrator team
    • Implement and maintain, security Mail Qmail - Fedora core 10 and Website
    • Implement and maintain configure Fortinet FortiGate 620B, ASA 5540, Cisco Catalyst 3560 and cisco Switch 2960...
    • Implement and maintain monitoring system with: Spiceworks to monitor router, switch and core servers
    • Install and configure backup projects using Symantec backup Exec version 12.5
    • Familiarize with various storage systems especially IBM VXA-2 internal and IBM VXA-3 External tape drive
    • Implement and maintain antivirus with Kaspersky administration kit version: 8.0.2163, Kaspersky antivirus 6.0.4.1424 for all system
    • Support all users to make sure there is not any trouble in their work such as PC, telephone line, network connection, internet access, email
    • Have Knowledge and skill at database system such as: MySQL, SQL Server
    • Have a Knowledge and skill at ISO 17799 (security network ISO and create security policy
    • Implement , install and maintain accounting software:APS- Advanced Professional Solutions, Handisoft, Handisoft Sql, Myob Accountants Office, Myob Accountants Enterprise,Simple Fund, Banklink, CGT Report, Misa 2010 ,Quickbook, Fast 2010…
    Experienced deployment in CRM software, ERP software, SAP software( Finanial Management, Human Capital Management, Inventory Management, Supply Chain Management, Customer Relationship Management, Asset Management, Sales Force Management, Warehouse Management, Point of Sale Systems, Manufacturing Scheduling).
    • Experienced in Linux system: DNS, Mail, File server, FTP, Monitor, MySQL Database, DHCP, Squid Proxy..
    • Report direct to Director

  • IT Manager

    FTN (FORTHENEW) GARMENT CORPORATION
    January 2005 - February 2007 (2 years 1 month)

    ( Has 100% Korea. FTN Garment Corporation apparel experts has Main office in HCM and 3 factories in Binh Duong and Ha Noi, Hai Phong. FTN Garment Corporation available in Korea, Philippines, China and Vietnam.)

    Duties:
    • Management, installing, maintaining cable and computer system
    • Manage local IT team to provide support for desktop applications, network and Application Oracle ERP
    • Implementation of new application deployed from the head office
    • Manage relationship with vendors and internal users
    • Technology infrastructure deployment, support and administration
    • Manage LAN security and network performance
    • Experienced in installing, configuring, troubleshoot problems with Lotus Dominno Version 6.5 Server on Windows Server , Configuring Lotus Notes Client
    • Experienced in Exchange Server 2K3, Windows 2K3 Server, ISA Server 2K3, Symantec Norton Anti-Virus Corporate Edition 7.6, Veritas Backup Exec 10 ARCServe 2000 and higher
    • Experienced in network monitoring and troubleshooting
    • Experienced in Web content filtering and anti-spam solutions is a plus
    • Experienced in VoiP
    • Experienced in telephone exchange

  • Technical Support

    THAKRAL ONE CORPRATION, HCMC
    June 2003 - January 2005 (1 year 7 months)

    (Tharkral One Corporation, Systems Integration Company in Vietnam IT services including Hardware, Software Business Solutions ERP, CRM, BI, solutions IT infrastructure, and technical support . And partner with large firms such as IBM, Lenovo, HP, Cisco, Microsoft, EMC, Symantec, Zyxel, KINGSMART, Tharkral One available in other countries: Singapore, Hong Kong, China, India, Malaysia, Philippines, Vietnam, Cambodia, Nepal, Bangladesh, Sri Lanka, UAE, Bhutan and Afghanistan)

    Duties:
    • Survey, design and install customer’s network system
    • Repair and maintain as IT service for all customer’s requirement about computer,
    • network system and others
    • Install, troubleshoot and repair computer software and hardware

    Projects involved:

    Management, Installing, maintaining cable and computer network system such as Coca Cola Corporation, Sika LTD, Adidas Corporation, ABN-AMRO Bank N.V, JollibeeVN CO.LTD, Philip Morris Viet Nam S.A, Shiva Exports, Sumitomo Corporation

  • Network System

    FPT Corporation Headhunting & HR Services
    May 2001 - June 2003 (2 years 1 month)

    (FPT Corporation is the number one of company in Vietnam in the fields of Software, System Integration, IT Services, Manufacturing and Distribution of IT products, IT products Retail ... In the field of telecommunications information, FPT is one in three Internet service provider in Vietnam to provide a variety of products. at some content areas, FPT is the number one online advertising in Vietnam.)

    Duties:
    • Implement and maintain configure networks system
    • Design, build and operate a firewall system:Astaro ASG Firewall, Cisco ASA Firewall
    • Manage mail exchange, Web server (IIS Server), FTP, Telnet, ISA, VPN…
    • Support for many advertising programs, conferences, meeting as well as for the customer when network system have problem
    • Experiences of system integration - WAN, LAN, Firewall, Server, Security

Education

  • Vietnam (Vietnam)

    Post-graduate , computer science and engineering
    2011 - 2011
  • EC Council (Vietnam)

    Post-graduate , computer science and engineering
    2009 - 2009
  • Vietnam (Vietnam)

    Post-graduate , computer science and engineering
    2009 - 2009
  • Vietnam (Vietnam)

    Post-graduate , computer science and engineering
    2009 - 2009
  • Vietnam (Vietnam)

    Post-graduate , computer science and engineering
    2005 - 2006
  • Cisco (Vietnam)

    Post-graduate , computer science and engineering
    2005 - 2005
  • Bách Khoa Tp.HCM (Vietnam)

    Bachelor of Engineering , computer science and engineering
    1996 - 2001

Additional Information

Personal Information

  • Hobbies and Interests:
    Tennis, Foolball...

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