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Tuyen Phan
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Current:Customer Service Manager at ECommerce
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Past:
- Customer Service Supervisor at Payment online
- Sale Coordinator at Folec Telecommunication
- Account Manager at HPT Technology Information Company
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Education:
- Economic of University of Ho Chi Minh City, Vietnam
- Vietnam, Vietnam
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Connection:174 connection(s)
Expectation position :
Customer service coordinator :
+ Support internal business in customer service tasks. Make satisfaction to customer.
+ Coordinator customer for support service, after sale, promotion, survey program
+ Do all of tasks relative to customer care service centre ( information; issue,complaint..)
+ Expect do job at Company which have Service centre , Customer service department.
Call center leader :
+ Lead to agent group in operation
+ Report data call and quality control group
+ Ensure SLA to customer
+May handle call center group with inbound / outbound / telesales function
+ Expectation with 5-10 agents of a group.
Project management :
+ Follow up contract, project in implementation period
+ Combine teams to execute project
+Setting up meeting between investment and provider
+ Follow up all information relative to project
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Job Function:Customer Service, Admin/Clerical/Translator, Purchasing/Supply Chain
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Specialities:+ Sale development & Project management
+ Customer service relationship.
+ Call center management ( inbound / outbound process & KPI / QA report )
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Job Level:Manager
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Customer Service Manager
ECommerce
January 2010 - Present (15 years 9 months) -
Customer Service Supervisor
Payment online
June 2007 - November 2009 (2 years 5 months) -
Sale Coordinator
Folec Telecommunication
August 2004 - September 2007 (3 years 2 months) -
Account Manager
HPT Technology Information Company
October 2001 - June 2004 (2 years 8 months)
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