Current:Manager at Kohnan Việt Nam Ltd.,Co
- Acting Operation & Training Manager at An Nam Gourmet Market
- Store Manager at An Nam Gourmet Market
- Purchasing Officer at An Nam Gourmet Market
- TOPICA, Vietnam
- Ispace vocational college, Vietnam
- Ispace Vocational College, Vietnam
- Open University HCMC, Vietnam
Experiences in retail management
Job Function:Management, Sales, Customer Service
Specialities:Deep knowledge in gourmet food and beverage, especially French products.
Business mind, customer focus, and deep sales analysis
Kohnan Việt Nam Ltd.,CoApril 2016 - Present (4 years 5 months)
- Manage a team with multi function as Cashier & Customer Service, Administration and Warehouse
- Create & build up the SOP (standard of procedure) for company
- Plan and build up Training program, Training schedule for store staff
- Lead and follow through store daily operation.
- Meet & discuss with Store Manager/ BOD about store budget, store target, marketing program, business strategy
- Do daily research, meet customer, store supplier ...
- Do daily report and give feedback to BOD: customer complaint, customer needs... give ideas and solution to solve those comments...
Acting Operation & Training Manager
An Nam Gourmet MarketSeptember 2015 - March 2016 (6 months)
* Support for store business operation: daily task, staff management, customer service, products and marketing activities...
* Work with BOD to define store sale target, budget, inventory schedule, order planning, stock report....
* Work with Marketing Deparment, Purchasing Department ... to ensure the store running with Company policies, and correct giudeline from Head Office
* Work with Company Training Program: content, level, staff, manager...
* Work with BOD to create, modify the S.O.P (Standard of Procedure) and ensure staff understand and follow well
* Do the store tour daily, weekly, monthly to check out the mistake, problem... and give advices to BOD to improve the service quality
An Nam Gourmet MarketSeptember 2012 - September 2015 (3 years)
* Lead a sale team up to 40 staff with the supermarket type (gourmet store)
* Do operate daily business jobs in store: from staff working schedule to customer service
* Follow company policies in term of staff management, goods ordering, stock control, inventory schedule...
* Plan and report to direct Manager of store problem, target, budget, activities...
* Do control P&L, store facilities....
* Work under company and direct Manager extra order
An Nam Gourmet MarketJune 2011 - September 2012 (1 year 3 months)
* Do sourcing required suppliers: ensure the products selling/going to sell in store meet company standard/ business concept
* Do contract/ negotiation with local/oversea supplier on pricing/payment term, discount...
* Follow company policies on: store ordering process, supplier abilities...
* Do market survey and report to direct manager: plan for the pricing changed base on the company policies, make sale analysis with BOD to define goods category....
Bachelors , Business Administrative2014 - 2016
Ispace vocational college (Vietnam)
College , Network Administration2009 - 2011
Ispace Vocational College (Vietnam)
College , Computer Repairing2008 - 2009
Open University HCMC (Vietnam)
Bachelors , South East Asia Culture1996 - 2000
Groups and Associations:
Honors and Awards:-2002: best emplyee of the year of Long Hai Security Service Co.,Ltd
-2014: best Store Manager of the year of An Nam Gourmet Distribution Co.,Ltd