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Windy Tran's picture

Windy Tran

Team-leader of Indent team - Customer Service Department at ASIA SHINE TRADING AND SERVICE COMPANY LIMITED
Ho Chi Minh (Vietnam) - 3 connections

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Overview

  • Current:
    Team-leader of Indent team - Customer Service Department at Asia Shine Trading and Service Company Limited
  • Past:
    • Sales Admin at THE ELECTRICAL HUB (VIETNAM) LIMITED
    • Accountant at ALCII
  • Education:
    • Vietnam, Vietnam
  • Connection:
    3 connection(s)

Summary

- Follow up orders from drafting contract until the arrival of goods in local ports/airports: -
- Check the demand, draft contract/PO, send orders to suppliers, check shipping documents, raise all special requirements depend on the local regulations on the material industry (pharmaceutical ingredients: APIs and excipients, food ingredients, packaging...); give instruction on shipments; notice the vessel schedule to related department/customers
- Handle claims (if any) on defective goods, loss or inappropriate goods until having the final result (Return the goods to the suppliers; make a replacement or issue a credit to deduct the claim amount)
- Check and negotiate exclusive distributorship agreement
- Train new staff (sales & customer service): Incoterms 2010 & international payment terms
- Prepare visa, hotel booking, gifts for foreign suppliers
- Make annual importing report to Industry And Trade Department
- Make other reports to BOD (commission reports, invoices report, sales report)
- Build ordering process for Indent team daily tasks and ERP
- Input data on ERP & manage data on suppliers and manufacturers info. & POs
- Recruit staff for Indent team (select candidate, interview & evaluate the application)

  • Job Function:
    Human Resources
  • Industries:
    Banking, Finance/Investment, Securities & Trading
  • Job Level:
    Team Leader/Supervisor

Experience

  • Team-leader of Indent team - Customer Service Department

    Asia Shine Trading and Service Company Limited
    July 2012 - Present (13 years 3 months)
  • Sales Admin

    THE ELECTRICAL HUB (VIETNAM) LIMITED Electrical/Electronics/Components
    July 2010 - July 2012 (2 years)

    HR and administrative work
    Contact foreign suppliers (elecctronic lights, pendants, switches & sockets) to get quotation and negotiate the desired prices
    Make offers and send to local customers
    Contact Vietnam works to get application for sales staff

  • Accountant

    ALCII Accounting/Auditing
    June 2006 - June 2008 (2 years)

Education

  • Vietnam (Vietnam)

    Bachelors , Foreign trading
    2001 - 2006

Personal Information

  • Hobbies and Interests:
    Readings, internet surfing, programs searching

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