Public Profile

• Manage daily operation of the project.
• Ensure staffing and quality of SLAs.
• Coach CE and team leaders.
• Coordinate with clients to solve error, take action plan, preventive plan for mistake.
• Set KPI for team

• Coordinate, prepare training programs/material and deliver training packages to company staffs and third parties.
• Develop, deliver and monitor standards, procedures.
• Lead, manage or coordinate projects to achieve quality, compliance and accomplishments.
• Organize operation, safety, security meetings with internal or external departments, authorities and auditing organizations.
• Have improvement and corrective actions for findings of meeting/auditing reports.
• Compose, control and distribute internal, external communication between department/company to other entities.
• Manage team to handle daily tasks.

• Manage daily tasks for team at airport location.
• Provide training, coach and promote to staff.
• Compose and implement SOPs, training materials.
• Plan training schedule for staffs (recurrent, refresh training).
• Join to Quality Control and Quality Assurance activities to ensure KPIs achieved.
• Participate in Company Union and Youth Party.