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huynh dong

Operations Manager
Ho Chi Minh (Vietnam) - 7 connections

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Overview

  • Current:
    Operation Manager at Windsor Property Management Corp.
  • Past:
    • Deputy Operation Manager at Concentrix
    • Standard Operation Manager at Jetstar Pacific Airlines
    • Senior Manager at Saigon Ground Services Company (SAGS)
    • Front Office Assistant at Garden View Court
    • Front Office Assistant at Parkland Luxury Residential and Complex
  • Education:
    • University Economics of Hochiminh City, Vietnam
    • University Economics of Hochiminh City, Vietnam
    • Vietnam Civil Aviation Academy, Vietnam
  • Connection:
    7 connection(s)

Summary

Experienced Operations/Customer Services Manager with a demonstrated history of working in the airlines/aviation/customer service/operation.
Skilled in Aviation Safety, Negotiation, Operations Management, Customer Services, Coaching, and Communication. Strong program and project management professional with a Bachelor's degree focused in Business law from Economics University of Ho Chi Minh City.

  • Job Function:
    Customer Service, Management, Purchasing/Supply Chain
  • Industries:
    Airlines/Tourism/Hotel, Multi-categories/Other, NGO/Non-profit
  • Specialities:
    Management, leadership, training, coaching...
  • Job Level:
    Manager

Experience

  • Operation Manager

    Windsor Property Management Corp.
    April 2019 - June 2021 (2 years 2 months)

    • Develop, implement and review operational policies, standards and procedures.
    • Assist HR with recruiting when necessary.
    • Oversee budgeting, reporting, planning, and auditing.
    • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
    • Identify and address problems and opportunities for the company.
    • Ensure HSE policies and practices implemented.
    • Build alliances and partnerships with other organizations.
    • Support worker communication with the management team.

  • Deputy Operation Manager

    Concentrix
    November 2018 - March 2019 (4 months)

    • Manage daily operation of the project.
    • Ensure staffing and quality of SLAs.
    • Coach CE and team leaders.
    • Coordinate with clients to solve error, take action plan, preventive plan for mistake.
    • Set KPI for team

  • Standard Operation Manager

    Jetstar Pacific Airlines Airlines/Tourism/Hotel
    June 2016 - October 2018 (2 years 4 months)

    • Coordinate, prepare training programs/material and deliver training packages to company staffs and third parties.
    • Develop, deliver and monitor standards, procedures.
    • Lead, manage or coordinate projects to achieve quality, compliance and accomplishments.
    • Organize operation, safety, security meetings with internal or external departments, authorities and auditing organizations.
    • Have improvement and corrective actions for findings of meeting/auditing reports.
    • Compose, control and distribute internal, external communication between department/company to other entities.
    • Manage team to handle daily tasks.

  • Senior Manager

    Saigon Ground Services Company (SAGS) Airlines/Tourism/Hotel
    October 2004 - January 2016 (11 years 5 months)

    • Manage daily tasks for team at airport location.
    • Provide training, coach and promote to staff.
    • Compose and implement SOPs, training materials.
    • Plan training schedule for staffs (recurrent, refresh training).
    • Join to Quality Control and Quality Assurance activities to ensure KPIs achieved.
    • Participate in Company Union and Youth Party.

  • Front Office Assistant

    Garden View Court
    December 2003 - August 2004 (8 months)
  • Front Office Assistant

    Parkland Luxury Residential and Complex
    March 2003 - November 2003 (8 months)

Education

  • University Economics of Hochiminh City (Vietnam)

    Bachelors , Business Law
    2014 - 2016
  • University Economics of Hochiminh City (Vietnam)

    Bachelors , Corperate finance
    2005 - 2010
  • Vietnam Civil Aviation Academy (Vietnam)

    College , Air Traffic Control
    2000 - 2002

Training/Certificate

  • VN Civil Academy

    2000

    Air Traffic control

Personal Information

  • Hobbies and Interests:
    Travel, Music, Movies, Automobile

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