Public Profile

LEADER
• Advises the Board
• Advocates / promotes organization and stakeholder change related to organization mission
• Supports motivation of employees in organization products/programs and operations
VISIONARY / INFORMATION BEARER
• Ensures staff and Board have sufficient and up-to-date information
• Looks to the future for change opportunities
• Interfaces between Board and employees
• Interfaces between organization and community
DECISION MAKER
• Formulates policies and planning recommendations to the Board
• Decides or guides courses of action in operations by staff
MANAGER
• Oversees operations of organization
• Implements plans
• Manages human resources of organization
• Manages financial and physical resources
BOARD DEVELOPER
• Assists in the selection and evaluation of board members
• Makes recommendations, supports Board during orientation and self-evaluation
• Supports Board's evaluation of Chief Executive
• To implement the strategic goals and objectives of the organization
• With the chair, enable the Board to fulfill its governance function
• To give direction and leadership toward the achievement of the organization's philosophy, mission, strategy, and its annual goals and objectives
1. Board Administration and Support -- Supports operations and administration of Board by advising and informing Board members, interfacing between Board and staff, and supporting Board's evaluation of chief executive
2. Program, Product and Service Delivery -- Oversees design, marketing, promotion, delivery and quality of programs, products and services
3. Financial, Tax, Risk and Facilities Management -- Recommends yearly budget for Board approval and prudently manages organization's resources within those budget guidelines according to current laws and regulations
4. Human Resource Management -- Effectively manages the human resources of the organization according to authorized personnel policies and procedures that fully conform to current laws and regulations
5. Community and Public Relations -- Assures the organization and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders
6. Fundraising -- Oversees fundraising planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation
Setting Vision, Mission and Overall Strategy. Build Corporate Businesses Culture. Businesses Teams-Building. Capital and other Resources Allocation.Responsible for the success or failure of the Corporation. Creating culture, building the senior management team,operations, marketing, strategy, financing, creation of company culture, human resources, hiring, firing, compliance with safety regulations, sales, advertising, PR.

Provided support to US DOE EITS through the development, support, and administration of sound business practices; leveraged best practices application found within the IT industry, while integrating budget, finance and asset management applications to maximize organization effectiveness while delivering high quality products and services efficiently to customers. This position interacted with all levels of staff and management both at the corporate offices and Federal client sites in support of the US DOE EES Program Management Office and the US DOE Federal IT Management Office. Was responsible for supporting the below following functions along with analyzing business and user needs, documentation of requirements and translation into proper system requirement specifications. The Business Services Office supports the following functions:
• Provide expert financial management support for IT business processes, services, and applications
• Create and maintain Project Plan(s) in support of documentation initiatives to define business processes, policies, and comprehensive transaction flows and processes
• Provide research assistance and develop draft business flows (e.g., Flowcharts) to clearly and efficiently support the understanding of current processes and to assist in the formulation of standard billing procedures and unit costing
• Maintain and coordinate total cost billing applications
• Update manual cost and billing processes through automation and integrate cost allocation and billing tools
• Conduct industry research of existing applications in support of automation
• Establish and maintain unit cost and sales price methodology
• Assist in the maintenance of the Service Catalog by providing current, comprehensive pricing information, and structures
• Define, document, and maintain billing procedures
• Interface with IM-12 reference funding memos
• Track billing components and additional charges
• Track funding for license refresh
• Track and coordinate the three year budget plan
• Track and create financial plans
• Track and create monthly financial reports at task level
• Develop consolidated billing report
• Track cost savings
• Integrate business applications to increase process flow
Automate business practices and provide training during conversion, implementation, and maintenance of applications
Performed the following:
* Development of structured interviews (to determine the as-is process and engineer the to-be process)
* Interviews with US DOE and contractor personnel with a broad range of seniority, including those early in their careers as well as SES.
* Be part of the facilitated sessions, used as a means to quickly develop portions of the to-be and
* Development of documentation (including visual representations) of the to-be and as-is processes.
* Development of authorities for the to-be process.
* Development of a requirements traceability matrix.
* Brief as-is and to-be processes to senior personnel.
* Ensure that to-be processes appropriately leverage leading-edge technologies which might be used to support the mission.
* Contribute to the change management plan.
* Develop a gap analysis and transition plan.
* Develop evaluation criteria and participate in the evaluation of CMM tools, and develop a final report with recommendations.
* Defend the recommendation of CMM tools to senior management.
* Excellent consulting skills.
* Previous demonstrable experience in as-is and to-be process modeling and process development.
* Understanding of information technology.
* Experience with Microsoft Office products.
* Experience with Visio.
* Experience with: DOORS, Documentum. SmartPlant.
* Knowledge of particular regulations and rules in configuration management for enterprises that work with nuclear materials, preferably through experience in nuclear power plant, nuclear materials management, or at the Nuclear Regulatory Commission.
*Understanding of Records Management, particularly as it applies to the nuclear power industry.

The overarching goal of the EUES Business Process Reengineering (BPR) effort was to deliver seat management services at substantially improved levels of performance and cost-effectiveness. Achieving this goal required the optimization of desktop services through reduction of “touch” support and increasing the use of standard tools and procedures by support staff. A feedback loop with the Enterprise Service Desk, Customers, and Users to ensure continuous service improvements had to be established.
Targeted improvements included:
• Improve workflow management
• Improve standard operating procedures (SOPs)
• Develop a toolkit incorporating FAQs, knowledge management and portal tools
• Limit the number of base images and run streams
• Rationalize the equipment portfolio
• Rationalize and manage software licenses, including the number of versions
• Reduce downtime to support achievement of IRS mission
• Standardized maintenance contracts and SLAs
• Dedicated staff to manage all vendors
• Close gap with industry performance
• Create a better work environment for staff
• Manage Customer and User expectations regarding Desktop services
The mission of the DT Team was to develop new operational model for desktop services, resulting in a right-sized force focused on providing dependable, on-site support for issues requiring a physical presence, incorporating adherence to and compliance with security requirements.
Scope of the DT Team included desk-side client and application services.

Responsible for defining, identifying, investigating and correcting various interface issues between AVL (Automatic Vehicle Location) and CAD (Computer Aided Dispatch) systems
Led and managed as a Public Safety Technology Systems Expert
Showed above and beyond ability to interface with all levels of Management and Divisions for a successful cohesive Public Safety Technology Project
Assisted in performance of various duties as required by the Washington DC Fire & EMS (F/EMS) Department Management Team
In particular:
• Demonstrated capacity to implement innovative software and hardware solutions that save lives and decrease call handling times in small to large call centers
• Redesigned network to segregate 911 and CAD subnets using wireless modems and routers. Troubleshooted Positron intermittent disconnects and ESE time synchronization problems
• Provided excellent data review and analytical skills
• Reviewed and helped develop solutions to troubleshoot ENRoute Mapping as an ActiveX EXE developed using VB6 and ESRI MapObjects supporting 911, CAD and AVL
• Provided excellent communication and interpersonal skills
• Demonstrated outstanding leadership abilities, being able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams
• Showed hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, development, testing, QA and support for DC CDPD Transition Project to 1xRTT and EVDO
Demonstrated strong Public Safety Project Management experience to aid in the implementation of the unified technical systems associated within Washington DC Unified Communications Center (UCC)
In particular:
• Contract award and delivery order follow up
• Design review and approval
• Order bridged and sites preparations beginning
• In-plant technical engineering and evaluation training
• Shipping to staging
• In-plant system test
• CCSI shipping
• Shipping equipment to field
• Installation kickoff meeting and in-field inventory
• Installation completion and acceptance
• In-field system testing starting the 30-day operational test period
• System documentation
• SATP acceptance
• Final acceptance ending the 30-day operational test period
• Training
Completed the successful cutover of the USA 2007 NASCIO Awarded District of Columbia Unified Communications Center (DC UCC) on September 22nd, 2006. The DC UCC handles E911, 311 and USA District of Columbia Emergency Management Agency (DC EMA) voice, data, video and wireless communications and is an important asset in the region telecommunications interoperability.

Overall main Point Of Contact (POC) for up to nine (9) projects. Full life cycle Program Management for USFDMD, NAGSI Division, Land Mobile Radio (LMR) installation projects in the Continental USA (CONUS) and overseas.
Provided specific technical and process expertise in service, systems and change management
Provided excellent and experienced project management
Prepared information strategy planning and performed feasibility studies
o Strategy: Understanding: Clients/customers; Costs; Competition; Making choices about: Objective; Scope; Constraints; Assumptions; Risks; Roles; Responsibilities; Deliverables
Designed and built new operations architecture to ensure the successful rollout of a mission critical application;
o Planning & Organizing: Build the work breakdown structure (WBS), (Phases, Activities, Tasks, Milestones); Determine work effort required; Allocate and assign resources; Schedule; Baseline
Supplied guidance through the myriad of data, video, wired and wireless telecommunications options available today.
o Controlling: Measure progress; Identify variance; Identify & implement corrective action; Revise schedule; Measure results (Staging, Site Development, In-Field Acceptance, Final Acceptance)
Technical Skills Emphasis: SDLC Method/1 Methodology, BPI, BPM, BPO, BPR, CMM, JAD, JRP, KAIZEN, Master Black Belt Six Sigma, Microsoft Frame Work MSF, Niku Workbench, RAD, RUP, UML. POISED CORE, PERT/CPM, Gantt /Bar, Motorola Products and Services: Wireless Communications, Command & Control, Data Applications, Identification, Security, Wireless Networking and all Services related to radios & devices, communications networks, infrastructure (self-sustained and guy-wired towers and base stations cabinets, T1DS1/T3DS3), applications & services for Public Safety, Homeland Security, Fire Service, Federal Government & DOD, Utilities, Rail and all other Public Services.

Consultant to Northrop Grumman Mission Systems for IRS TIPPS Program
Verified and validated the major details of the IRS Automated Collection System (ACS) As-Is sub-processes to define the following:
Process Decomposition Diagram/Function Decomposition Diagram (FDD)
Process Flow Diagram (PFD)
Functions Roles Table (P, C, I, R, A) (i.e., Performs, Contributes, Influences, Reviews, Approves)
Action Diagram Table (HIPO/AD) (i.e., key metrics, key activities, inputs, outputs, security issues, privacy issues, key enablers)
Capabilities to Process Matrix
Loaded the information on Proforma Provision.
Technical Skills Emphasis: SDLC Method/1 Methodology, BPI, BPM, BPO, BPR, CMM, JAD, JRP, KAIZEN, Master Black Belt Six Sigma, Microsoft Frame Work MSF, RAD, RUP, UML.

Led, Coached and Managed Vietnam and International activities as a Group Product Manager, Group Program Manager and International Business Manager.
Prepared information strategy planning and performed feasibility studies
Reengineered IT infrastructure to improve performance, productivity, service, and networking
Developed management tools for strategic planning based on leading edge technology;
Managed development of several e-commerce applications including:
o Online loan management system for commercial banks
o Fraud detection application for telecom organizations
o Application to introduce product design to electronic fund transfer for computer aided manufacturing
Created frames to satisfy the electronic data interchange (EDI) requirements for electronic fund transfer (EFT) according to SWIFT and other systems
Acted as a customer advocate to the development teams and as a teams advocate to the customers. Managed customers expectations.
Developed, maintained and carried out the business cases. Drove features identification and prioritization. Developed, maintained and carried out the communication plan.
Drove the overall process. Managed the products and services scopes and specifications. Managed teams "health" and roles.
Increased project efficiency by implementing new methodologies and procedures.
Worked on clients business processes outsourcings (BPOs) for major efforts on IT and Telecommunications projects in Asia, Europe and the USA.
Delivered projects within constraints to specifications based on valid user requirements, and enhanced user performance.
Technical Skills Emphasis: SDLC Method/1 Methodology, BPI, BPM, BPO, BPR, CMM, JAD, JRP, KAIZEN, Master Black Belt Six Sigma, Microsoft FrameWork MSF, RAD, RUP, UML.

The IRS Prime (CSC/Logicon (Northrop-Grumman)/CMS) Enterprise Integration and Test Environment (EITE) team was tasked to develop a core environment which represents the US Government Agency IRS enterprises capability to integrate, test, evaluate and accept all business systems modernization releases.
Mission responsibilities centered around business integration functions, specifically business process modeling and design, organizational development, business case management, identification of best practices, identification and development of service level agreements (SLA's) as well as performance measurement.
Was the team's focal point for business integration expertise and conducted workshops and work sessions with IRS subject matter experts that were aimed at defining and designing business processes down to the elementary business process level, developing process threads and process workflows, measuring the performance and business value of existing processes by applying industry recognized methodology "best-in-class" best practices of business process improvement and integration (BPI) and business process reengineering (BPR).
Technical Skills Emphasis: SDLC Method/1 Methodology, BPI, BPM, BPO, BPR, CMM, JAD, JRP, KAIZEN, Master Black Belt Six Sigma, Microsoft FrameWork MSF, RAD, RUP, UML.

Acted as Business System Analyst (BSA) and Project Manager (PM), submitting the Project Definition Report, Business Systems Analysis Report, Business Systems Design Report, Build Report, Test Report and Roll-out Report reflecting the successful completion of different industries major efforts.
Actively involved in strategy development, opportunity assessment, visioning, design, build, and implementation
Projects include the following:
o American Express - Canadian Operations hardware, software, connectivity (including Internet Web based) migration analysis, design and implementation. Part of the project was to develop an online application that allowed transfer of financial data and information between American Express Canada and American Express Phoenix.
o Blue Cross/Blue Shield - Virtual Office Internet Web based business functions, hardware, software, connectivity analysis, design, and implementation. Full life cycle project management. Project included creating online application for doctors to send medical claims to Blue Cross/Blue Shield via the Internet.
o Concert (British Telecom and AT&T) & Global One (France Telecom) - Business Process Improvement & Integration and Business Process Reengineering project management
o MCI/WorldCom - Y2K PMO IV&V and remediation, analysis, design, development and implementation, project management
o PowerCerv Florida Area Regional organization, turnaround and new strategic business and technology plans development and implementation
o Qwest Telecommunications - Information Strategic Plan, data warehouse/ data marts/ data mining analysis, design, development and implementation project management
o Qwest Communications - Metasolv Telecommunications Business System, analysis, design, development and implementation project management
o US Federal Government Agency State Department HQ - Y2K Program Management Office (PMO) Independent Verification & Validation (IV&V) and remediation
Technical Skills Emphasis: SDLC Method/1 Methodology, BPI, BPM, BPO, BPR, CMM, JAD, JRP, KAIZEN, Master Black Belt Six Sigma, Microsoft FrameWork MSF, RAD, RUP, UML.

Developed and implemented strategic use of I/T capabilities to increase sales, reduce cost and improve productivity
Led a team of consultants in a management and technology consultancy in Vietnam and throughout Southeast Asia.
Applied the systems life cycle process and finely tuned business leadership skills to maintain P&L accountability.
Managed development and execution of small and large-scale technology and business growth.
Ensured the quality and integrity of the practice. Established a track record in business solution consulting, leading to loyal, repeat customers.

Obtained exclusive contracts to privatize several ongoing projects in Laos and other parts of Southeast Asia (1991).
Led the strategic planning and analysis of human resources, programs and systems.
Analyzed and forecasted market dynamics by technology and geography for the strategic plan and in support of customer proposals
Used organizational analysis methodologies to implement workforce deployment, human resources development, personnel systems and process methods and procedures.
Performed cost and economic analyses
Solved challenging managerial and technical problems for MCI telecommunications traffic system (MCI-NTS) by providing premier professional consulting services.
Created online application using electronic fund transfer and electronic data interchange for MCI to process billing information.
Specialized in Information Engineering using IEW, IEF, ADW, BACHMAN and other CASE tools in addition to CICS, DB2, VS COBOL II, and PL/1 on an IBM 3090 and ADABAS and C on an IBM S/88.
Achieved extremely reliable, fast and cost-effective message traffic, leading to exceptional profitability in a highly competitive marketplace.

Managed people and projects for mutual benefit and maximum performance incentives.
Developed plans, processes and budgets, resulting in effective and efficient allocation of technical, managerial and administrative resources to achieve high levels of customer satisfaction.
Managed complex international projects in the Middle East and Far East. Was responsible for technical engineering and production related aspects (CIM II, MRP II, JIT, DFM, GT, TQC, QFD, AGV, AS/RS, WCM, LAN/WAN, TCP/IP, FGM), using IBM 3090 and IBM RISC System 6000 AIX.
Led and motivated a diverse international workforce by implementing effective communications and teamwork.

Directed analysis, design and implementation of communications systems.
Integrated customized embedded HW/SW computer applications.
Relocated a computer center and coordinated facilities management of a network control center and user help desk.
Analyzed business requirements and turned around a project in public safety communications and emergency E-911 systems to achieve on-time and within budget performance.
Designed and implemented data, voice and video communication networks (US Army, US Navy, Pentagon, FTS 2000, Perry Nuclear Power Plant), as well as radio and TV broadcasting systems

International Development Trading & Counter Exchange for Africa & Latin America triangular counter exchange trade on L/C (Letter of Credit) ) for 120,000 MT/year of rice, stock feed, sugar, beans, mil, fertilizers, feasibility studies on information and telecommunication systems development, feasibility analysis, business planning and management assistance to small and medium scales enterprises.

Panasonic POS Pilot Program & Stores BPR-Washington DC (USA)-

Asset Manager/Property Manager/Construction Manager-IREM CPM Candidate (IREM Chapter 8)

ELF PETROLEUM AVIA/ELF GROUP, ANTILLES GAS REFINERY (MARTINIQUE, FWI), SOGUADIGAZ-THERMOGAZ (LPG-BUTANE/PROPANE GASES) DISTRIBUTION (GUADELOUPE, FWI), CIMOGAZ (LPG-BUTANE/PROPANE GASES) DISTRIBUTION (FRENCH GUYANE/BRAZIL)-

LEVER INDUSTRIEL (UNILEVER)-PARIS (FRANCE) PARIS & OVERSEAS CONTRACT MANUFACTURING & DISTRIBUTION (INDUSTRIAL DETERGENTS, FOOD DETERGENTS & PROCESSING CLEANING SYSTEMS FOR BEER, FOOD CANS, MILK PIPING & STORAGE, OIL REFINERY & TANKERS CLEANING, FLOOR & CONCRETE CLEANING, ETC. Lever Industrial (Unilever)-Paris (France)-EMEA/SEA.BPR

COLGATE PALMOLIVE INDUSTRIAL DEPARTMENT -COURBEVOIE-PARIS (FRANCE)-CONTRACT MANUFACTURING & DISTRIBUTION (FMCG, FOOD, DETERGENTS, COSMETICS, OTC PHARMACEUTICALS, GLP/GMP)-EMEA/SEA-BPR

REHABILITATION/TURNAROUND/BPR