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Thu Pham Thi

Service Planning Manager at Panasonic Vietnam Co., Ltd
Ha Noi (Vietnam) - 2 connections

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  • Current:
    Service Planning Manager at Panasonic Vietnam Co., Ltd
  • Education:
    • Trade Union University, Vietnam
  • Connection:
    2 connection(s)


My name is Pham Thi Thu, 33 years old, majored in Business Administration, at Trade Union University. In more than 11 years working, I have much experience in HR management, Planning, Marketing and System network development. I have been working in Panasonic for 10 years, from officer level and got promotion continously in 3 years to be Manager. I am proudly to say I were youngest Manager in Panasonic. I have many chances to work in multi field not only customer service but also marketing, HR, logistic and GA. So I believe that I can work in any department with good knowledge.

  • Job Function:
    Customer Service, Human Resources, Marketing
  • Industries:
    Retail/Wholesale/Distributor, Electrical/Electronics/Components
  • Job Level:


  • Service Planning Manager

    Panasonic Vietnam Co., Ltd
    August 2006 - Present (15 years 1 month)

    1. HR tasks:
    - Manage job description, CV selection and conduct to recruit new staff, new contractors for call center and workshop.
    - Conduct training for new staff and arrange on-job training
    - Manage organization chart and re-allocated position periodically, KPI for each member.
    - Timesheet and other HR management.
    2. Finance and cost control tasks:
    - Manage monthly and quarterly expense f or Service activities: make business plan, manage budget control, arrange budget for all activities…
    - Collect, summarize and analyze all expense data from the Panasonic Service network for cost saving and effectively.
    - Follow and manage cost as KPI and budget.
    3. Planning and strategy and IT tasks:
    - Conduct and Manage Customer Service Network activities and operation nationwide.
    - Make plan and activities for Panasonic VN Customer Service, such as: advertise and conduct products campaign, customer satisfaction survey, dealer survey, service shop operation evaluation…
    - Support Panasonic in Vietnam and overseas in service management and operation plan.
    - Build up, control and manage CRM system and share-point website, Call center system for the whole Panasonic network system. Cooperate with Vendor to manage and solve system error, build up new function.
    - Build up and manage e-Warranty system: working with vendor to build up e-Warranty system for Panasonic Vietnam with full managing function for product warranty, extend warranty, product information...
    - Support related department/section for customer service task.
    4. Spare parts and delivery management:
    - Manage PSI of spare parts to meet KPI and budget request.
    - Purchase and import parts from local and oversea factories, manage parts ranking inventory as standard.
    - Reduce slow moving parts, check stock to keep accuracy within KPI.
    - Selling parts to ASC to adapt KPI of repairing and customer satisfaction.
    5. Sales and Marketing:
    - Make plan for selling e-warranty package to adapt with KPI and sale target.
    - Make marketing campaign to enhance customer satisfaction and service of Panasonic products.
    - Manage customer loyalty to Panasonic product by analyze and summarize data then prepare campaign to adapt customer requirements.

    Promoting time line:
    * From Apr 2010 till now (7 years), position: Customer Service Planning – Manager
    * From Apr 2009 - Mar 2010, position: Customer Service Planning – Assistant Manager
    * From Apr 2008 - Mar, 2009, position: Customer Service Planning – Chief
    * From Aug 2006 - Mar, 2008, position: Customer Service Administration – Officer.

    05/2005 - 07/2006
    Assistant to General Director - Son Ha Joint-stock company
    + From 2005 to July 2006 - Assistant to General Director in Son Ha Joint-stock company:
    - Assist GD to make meeting plan and activities
    - Support GD for human resource management
    - Assist GD for factory producing schedule.


  • Trade Union University (Vietnam)

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