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Trung Nguyen

Deputy Station Manager at Vietjet Aviation Joint Stock Company
Ho Chi Minh (Vietnam) - 108 connections

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Overview

  • Current:
    Deputy Station Manager at Vietjet Aviation Joint Stock Company
  • Past:
    • Customer Service Manager at Jetstar Pacific Airlines
    • Station Manager at Jetstar Pacific Airlines
    • Assisstant Manager at Vietnam Airlines Corporation
    • Technical Supervisor at Minh Viet International - Fujifilm
  • Education:
    • Human, Society and Science University, Vietnam
    • Vietnam, Vietnam
  • Connection:
    108 connection(s)

Summary

Manage all aspects relating to customer

  • Job Function:
    Marketing, Sales
  • Industries:
    Airlines/Tourism/Hotel, Restaurant/Catering services
  • Job Level:
    Manager

Experience

  • Deputy Station Manager

    Vietjet Aviation Joint Stock Company
    March 2013 - Present (9 years 9 months)

    + Manage the performance at the station, owning and managing relationships with relevant internal and external parties.
    + Ensure local resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraints.
    + Ensure that all airport activities are delivered safely and securely in compliance with Vietjet corporate, local and CAR OPS regulatory standards.
    + Establish and manage Service Level Agreements with Ground Handling Agencies.
    + Delivery and maintenance of Emergency Response and Business Continuity plans.
    + Prepare and manage the annual station budget exercising cost-control measures, ensuring that opportunities to optimize airport revenues and reduce costs are identified and delivered.
    + Ensure the Performance Management of all team members is carried out in accordance with the Vietjet Air values.
    + Ensure that all ground services business is delivered in accordance with the Vietjet Air values.
    + Development of delay, disruption and diversion plans.
    + Other ad hoc duties as detailed by the business as and when required

  • Customer Service Manager

    Jetstar Pacific Airlines Airlines/Tourism/Hotel
    August 2012 - February 2013 (6 months)

    + Be a contact point for customer inquiries and complaints, handling all customer complaints through coordinating internal department assistance.
    + Assistant to provide training to staff or employees to deliver excellent customer service.
    + Developing customer service standards, policies and procedures for the organization or department.
    + Analysing data or statistics to identify the customer service level and report to the management the progress
    + Support and lead customer service improvement program
    + Establish a system for customer feedback and improvement
    + Conduct surprise audit/inspections at companywide to improve the customer service experiences.
    + Drive customer service excellence and maintain close relationship with internal departments for customer service improvement

  • Station Manager

    Jetstar Pacific Airlines Airlines/Tourism/Hotel
    December 2011 - August 2012 (8 months)

    + To be responsible for all ground operations of JPA at Tan Son Nhat Airport including passenger services, ramp operation, staff management, operating contracts, security and safety standards, relationship management.
    + To be responsible for delivering customer service quality standards including recovering failures and disruption management.
    + To ensure OTP (On Time Performance Percentage) for all the flights.
    + To support ground operation staff to handle passenger issues occurred at the airport.
    + To manage ground handling procedures to ensure compliance with all re-cognized safety and security practice and responsible for people management and development for staff at the site.
    + Liaison with external contractors, airport owners regulatory and government authorities.

  • Assisstant Manager

    Vietnam Airlines Corporation
    October 2001 - November 2011 (10 years 3 months)
  • Technical Supervisor

    Minh Viet International - Fujifilm
    July 1997 - July 2001 (4 years 1 month)

Education

  • Human, Society and Science University (Vietnam)

  • Vietnam (Vietnam)

Personal Information

  • Hobbies and Interests:
    Reading, sports, contact with people

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