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Tuyen Ho
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Current:Inventory controller at Schenker Gemadept Logistics Vietnam Co., Ltd
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Past:
- Customer service officer at Schenker Gemadept Logistics Vietnam Co., Ltd
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Education:
- Vietnam, Vietnam
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Connection:12 connection(s)
Accomplished trainer with a proven ability to drive efficiency in inventory control and improve customer experience in customer service. Customers-oriented, results-oriented to answer all internal and external inquiries in challenging situations while utilizing creative problem-solving techniques. Experienced and dedicated professional with almost 04 years of experiences in various aspects across supply chain. Capable of leading, developing, mentoring other employees to further business goals.
Win Certificate of valuable suggestion award in 2012 & 2013 and many accumulative compliments by immediate manager for outstanding performance
Loving work in transparent, respected, courtesy, professional environment
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Job Function:
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Industries:Warehouse
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Specialities:Warehousing management
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Job Level:Experienced (Non-manager)
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Inventory controller
Schenker Gemadept Logistics Vietnam Co., Ltd
January 2011 - Present (14 years 9 months)With inquiring mind, thrived in one more position and gained abundant knowledge related to warehousing and inventory management
Primary responsibilities
- Manage and control perpetual inventory stock counting / inventory accuracy checks monthly/quarterly/half-yearly
- Manage the inventory including stock profiles and stock locations
- Provide routine management information on warehouse utilization
- Maintain and promote awareness and compliance of counters/controllers in accordance with best practice and requirement from customers
- Being an advisor to help other controllers with valuable guidance to understand the reason of discrepancy if any
- Work with other team to prepare preventative actions to keep the discrepancy at minimum including information technology department, especially suggest ideas to perfect system
- Ensure integrity and accuracy of the stock management system -
Customer service officer
Schenker Gemadept Logistics Vietnam Co., Ltd
September 2010 - Present (15 years 1 month)Working at Intel Vietnam's Outsource Integrated Warehouse at Hi-Tech Park
Primary responsibilities
- Resolve customer complaints via phone, email, other media
- Use approachable to reach out to customers and verify instruction for smooth Outbound
- Assist with placement of orders, cancellation requests
- Collect and provide pertinent information related to orders in a timely manner
- Compile periodic reports as well as support ad-hoc reports to customer
- Analyze transactions, correct records and adjust errors when need be
- Maintain liaison with other departments to fulfill customers inquiries
- Train staff to deliver a high standard of customer service
- Learn about system application, for instances, Systems, Applications and Products - SAP (Enterprise software), Shipment Visibility Program... and keep up-to-date with changes
- Being connection between technical assistant center from Malaysia with warehouse operation
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Vietnam (Vietnam)
Bachelors , External Economics
2006 - 2010Equip myself by joining many short term courses or workshops, for instances, Upper Intermediate Business English Translation and Interpretation, Intermediate Business English, workshops at University...
Activities and Societies:Volunteer, Green summer, 2008
Volunteer, Blood donation, 2007
Member at Research club and Star-up club
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Many on-site training courses and business trainining during period of working time
2010
Shipment Tracking Performance Support; Cycle Count training; Antitrust Awareness; Protecting Classified Information; Insider Trading; Finished Goods Shipment Visibility Event Management; Information Security Awareness; Privacy Essentials; I-Box Handling Procedures; Training related Tools for Logistics Warehouse; Code of Conduct Training; Annual Required Training; Managed Inventory Training for Contingent Workers.
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Groups and Associations:
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Honors and Awards:Win many awards for valuable suggestion idea in 2012 & 2013
Accumulative compliments by immediate manager for outstanding performance
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