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James Yap
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Current:Outlet Manager at Genting Malaysia Berhad
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Past:
- Senior Operation Executive & HACCP Team Leader at Full Binary Sdn Bhd - Cake Sense, Kuala Lumpur, Malaysia
- Operations Executive at Family Food Joint Stock (FFJS), HCMC, Vietnam
- Operations Executive at Apex Excellent Sdn Bhd - Food Republic Kuala Lumpur, Malaysia
- Project Executive (Business Development) at Golden Donuts Sdn Bhd - Dunkin's Donuts Malaysia
- Operations Coordinator at Berjaya Roasters (Malaysia) Sdn Bhd - Kenny Rogers Roasters Malaysia
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Education:
- Institute Technology Federal, Malaysia
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Connection:30 connection(s)
Summary Of Experience In Food & Beverage Industry
(a). Malaysian Food Street foodcourt - Genting Malaysia Berhad
Year of service from February 2016 to present
(b). Cake Sense Cake & Bakery – Full Binary Sdn Bhd, Kuala Lumpur, Malaysia
Year of service from April 2012 to January 2016
(c). Family Food Paradise – Family Food Joint Stock (FFJS), HCMC, Vietnam
Years of service from April 2011 to April 2012
(d). Food Republic – Apex Excellent Sdn Bhd, Kuala Lumpur, Malaysia
Years of service February 2010 to April 2011
(e). Dunkin’ Donuts – Golden Donuts Sdn Bhd, Kuala Lumpur, Malaysia
Years of service from August 2008 to March 2009
(f). Kenny Rogers Roasters – Berjaya Roasters (M) Sdn Bhd, Kuala Lumpur, Malaysia
Years of service from March 2006 to August 2008
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Job Function:Management
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Industries:Food/Beverage/Dairy, Retail/Wholesale/Distributor
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Specialities:- Business management
- Business expansion
- Corporate identity
- Food safety management system / HACCP
- People management -
Job Level:Manager
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Outlet Manager
Genting Malaysia Berhad
February 2017 - Present (8 years 5 months)(A). Sales management
Existing & new product sales performance
Public Holiday sales compilation / comparison / analysis
Develop & implement sales strategies
Monitor daily / weekly / monthly sales performance
4-line P&L
(B). Inventory & wastage management (HACCP / Genting's F&B Cost Control / ISO 9001 standard and compliance)
FIFO execution
Stock level control
In-stock / leftover / expiry product record management via EATEC system
(C). Outlet & fixed assets management (5S Standard & Compliance)
Fixed asset and M&E properties compilation
Products & furniture display & arrangement
Furniture & M&E properties repair & maintenance system via SAP software
(D). Equipment management (HACCP AND ISO 9001 standard and compliance)
Weekly & monthly kitchen equipment inspection, record and calibration
(E). Hygiene management (HACCP AND Genting's Food Safety Management System-FSMS Standard & compliance)
Daily pest control awareness & management
Monthly pest control service report compilation
Daily / weekly / monthly staff hygiene inspection & record compilation
Daily / weekly / monthly outlet sanitation inspection & record compilation
Disease control & record compilation
(F). Staff / customer management (HACCP AND ISO 9001 standard and compliance)
Staff’s performance appraisal / hire / interview / retention / termination
Assistant Manager/Supervisor/Captain?staff working shift review
Conduct related training in good personal hygiene / customer complaints / chemical usage
Conduct Biological, Chemical, Physical, Allergen awareness training
On job training (OJT)
(G). Quality control (HACCP AND AND Genting's Food Safety Management System-FSMS Standard & compliance))
In-coming stocks process control
New product tasting
Expiry products control
Products pricing review
(H) Occupational Safety & Health (Genting's OSH compliance)
Workplace safeness -
Senior Operation Executive & HACCP Team Leader
Full Binary Sdn Bhd - Cake Sense, Kuala Lumpur, Malaysia
April 2012 - December 2016 (4 years 9 months)(A). Sales management
- Sales compilation / comparison / analysis
- Existing & new product sales performance
- Public Holiday sales compilation / comparison / analysis
- Develop & implement sales strategies
- Monitor sales performance
- Weekly stock projection
(B). Inventory management (5S Standard & Compliance)
- FIFO / FEFO execution
- Stock level control
- In-stock / leftover / expiry product record management
- Weekly stock ordering of small bun / chilled cake / premium bread
(C). Outlet & assets management (5S Standard & Compliance)
- Asset and properties compilation
- Products / equipments display & arrangement
(D). Equipment management (HACCP Standard & Compliance)
- Weekly equipment inspection & record – chiller / freezer / oven
- Monthly equipment service record compilation – chiller / freezer / oven
(E). Hygiene management (HACCP Standard & Compliance)
- Daily pest control awareness & management
- Monthly pest control service report compilation
- Daily / weekly / monthly staff hygiene inspection & record compilation
- Daily / weekly / monthly outlet sanitation inspection & record compilation
- Disease control & record compilation
(F). Staff / customer management (HACCP Standard & Compliance)
- Staff’s workplace safeties / performance appraisal / hire / interview / retention / termination
- Conduct related trainings in good personal hygiene / customer complaints / chemical usage
- Conduct Biological, Chemical, Physical, Allergen awareness training
(G). Quality control (HACCP Standard & Compliance)
- In-coming stocks process control
- New product tasting & evaluation
- Expiry products control & management
- Products pricing review
Achievements in Cake Sense Cake & Bakery (As at June 2013)
- Execution of HACCP food safety system, 5S methodology & food allergen procedures for Cake Sense KLCC
- Toward HACCP & 5S certification for Cake Sense KLCC (Scheduled Aug / Sep 2013)
- Proven track record of monthly sales performance since July 2012 for Cake Sense KLCC (average up by 9% versus year 2011 & year 2012 with monthly gross sales value).
- Proven track record of monthly sales performance since September 2012 for Cake Sense AEON Taman Maluri (average up by 5% versus year 2011 & year 2012 with monthly gross sales value). -
Operations Executive
Family Food Joint Stock (FFJS), HCMC, Vietnam
April 2011 - April 2012 (1 year)(A). Sales management
- Sales compilation / comparison / analysis
- Tenant monthly sales performance
- Public Holiday and promo kiosk sales compilation / comparison / analysis
- Develop & implement sales strategies
- Monitor sales performance of each branch
(B). Accounting management
- Daily sales money collection
- Daily sales money deposit
- Daily sales money record & update
- Handle & investigate any missing money
- Handle & investigate any hide sales
(C). Asset management
- Asset and properties compilation
(D). Utilities management
- Monthly branch maintenance checking
- Utilities usage review & monitoring
- M&E service record compilation
(E). Hygiene management
- Pest control management & monitoring
- Counters’ hygiene standard monitoring & implementation
- Spot checking report preparation & analysis
(F). Tenant management
- Tenant information compilation & update
- Tenancy Agreement preparation, management & update
- Menu & pricing compilation & management
- Trading license / hygiene certificate compilation & update
(G). Food quality control
- Food quality & quantity monitoring
- Food tasting & conduct quality check randomly
- Food menu & pricing review & consultancy
(H). Negotiation
- New tenant recruitment & negotiation
- Tenancy Agreement leasing terms negotiation
- Barter-deal / promo kiosk / suppliers contract terms negotiation
Achievements in Family Food Paradise Joint Stock Company
- Develop & launching of “1 FAMILY” drinking water nationwide in Vietnam, November 2011.
- Design & launching of “Family Food Paradise” leaflets for tourist distribution at Tan Son Nhat Airport, September 2011.
- Proven new tenants recruitment records
(a) Parkson District 1 Food court -
Sari Indo Indonesian Halal food (July 2011)
(b) Parkson District 11 Food court -
Skinjam iPhone sticker & accessories (July 2011)
ESET anti-virus software (July 2011)
Lafeve Bakery Mooncake promotion kiosk (August 2011)
Kaizen Product Provider (KPP) electrical appliances (September 2011)
iPhoto magnet printed photo (September 2011)
Lafeve bakery (October 2011)
(c) Parkson District 1 / 5 / 7 Food courts –
Phuc Long Coffee & Tea Mooncake promotion kiosk (August 2011)
- Successfully setup new tenants counters
(a) Parkson District 1 Food court -
Tokyo Crepe Japanese style French crepe counter (September 2011)
Fiesta Manila Filipino specialty cuisine (October 2011)
(b) Parkson District 7 Food court -
No.2 Juice Bar (June 2011)
Mochi Sweet Japanese mochi counter (July 2011)
No.2 Bia Beer counter (August 2011)
Slush Ice fruit smoothies (October 2011)
Vietravel travelling information & promotion kiosk (October 2011)
(c) Parkson District 11 Food court -
Hoa Huong Duong Bubble tea (October 2011)
No.2 Bia Beer counter (October 2011)
Com Express Vietnamese cuisine (October 2011)
Anh Banh Bao Chinese dumpling (November 2011)
Frudia dried fruit stall (December 2011)
- Successfully joint promotional campaign with suppliers
(a) Pepsico Vietnam
“Pepsico Golden Dragon” 2012 Tet Holiday welcome gate setup
(b) Coca Cola Beverage Ltd, Vietnam
Mural graphic design for District 11 & Citi Plaza food court (January 2012) -
Operations Executive
Apex Excellent Sdn Bhd - Food Republic Kuala Lumpur, Malaysia Food/Beverage/Dairy
March 2010 - April 2011 (1 year 1 month)Specialize in manage a food court to run smoothly in the following tasks:
Daily float money check of all the tenants in the food court
Standard Operation Procedure and Policy execution
Staff recruitment and training
Cash handling – float / sales money
Customer lost and found handling
Customer complain handling
Products quality assurance and satisfaction
Tenants store tidiness and cleanliness
Equipments readiness and maintenance
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Project Executive (Business Development)
Golden Donuts Sdn Bhd - Dunkin's Donuts Malaysia Food/Beverage/Dairy
August 2008 - March 2009 (7 months)Coordination of new store renovation project for Dunkin Donuts with consultants, complex managements & contractors
Project schedules and action plans preparation
New renovation project supervision
Store's defects compilation and counter-react
Store's asset management
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Operations Coordinator
Berjaya Roasters (Malaysia) Sdn Bhd - Kenny Rogers Roasters Malaysia Food/Beverage/Dairy
March 2006 - July 2008 (2 years 4 months)Market wide Restaurant Profit & loss Statement compilation
Market wide Balance Scorecard compilation
Restaurant inventory compilation
Restaurant End of Month report compilation
Asset management and compilation
Standard Operation Procedure and Policy execution
Effective communication at HQ level and the restaurant level
Support role in HQ level: Operations, Marketing, Finance, Project, Maintenance, Purchasing, and Business Development
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Institute Technology Federal (Malaysia)
College , design & construction management
1991 - 1994
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Hazardous Analysis Critical Control Point (HACCP) Awareness Training
2013
- Conducted by Quantum Food Academy, Kuala Lumpur, Malaysia - Introduction of HACCP & setup of HACCP team - Products (finished goods) information - Process flow (from the arrival of finished goods until the serving to the customer) - Hazardous Analysis (Food Safety Hazard Matrix) - Critical Control Point (Decision Tree) - HACCP plan setup (Critical limits / monitoring & measuring / corrective action / validations / verification / documentation). - Introduction of Good Catering Practice & the records - Premise & facilities design / equipment layout - Receiving of Raw material - Storage (FIFO or FEFO) - Housekeeping, cleaning & sanitation - Pest control - Employee training records - Employee medical record - Visitor policy - Calibration & maintenance of equipments - Supplier control - Chemical control - Customer complaints - Product recall - Documents control & records -
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5S Methodology for F&B Industry Awareness Training
2013
- Conducted by Quantum Food Academy, Kuala Lumpur, Malaysia - Introduction of 5S in achieving the result driven in a workplace. - Sort: Eliminate all unnecessary tools, parts - Set in order: Arrange the work, workers, equipment, parts, and instructions in such a way that the work flows free of waste time & energy - Shine: Clean the workplace and all equipment, and keep it clean, tidy and organized. - Standardize:Ensure uniform procedures and setups throughout the operation to promote interchangeability. - Sustain: Ensure disciplined adherence to rules and procedures to prevent backsliding.
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Food Allergen for F&B Industry Awareness Training
2013
- Conducted by Quantum Food Academy, Kuala Lumpur, Malaysia - Introduction of food allergen in F&B industry - Source of food allergen - Raw material as potential food allergen analysis (Food Safety Hazard Matrix & Decision Tree) - Setup food allergen awareness to the customers - Food allergen training to the employee
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Basic Food Handler Course (In Malay "Kursus Pengendali Makanan")
2009
- Certificate recognized by Ministry Of Health (MOH) Malaysia - Introduction of biological / physical / chemical cross contamination - Introduction of equipment maintenance - Good personal hygiene practice at F&B environment - 7 steps of washing hands - Introduction of pest / rodent detection & prevention - Introduction of workplace safety & health - Process flow of food preparation - Storage of raw material / finished goods
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