Bel Vietnam

Role purpose:

This position is responsible for coordinating the end to end quality of Bel products in VTN and APAC cluster, according to the objectives defined by the Group: 

• End to end quality coordination from plant to stores: products’ transport, storage and distribution.
• Co-manufacturers (Subcontractors) follow-up.

Key responsibility:

1. Capability building

• Plan and conduct quality audits against Bel Quality standards for quality requirements of transport of our products, distributors and trade partners (warehouses and shops) within countries in scope.
• Communicate audit outcome, improvement action plan and follow up on progress with stakeholders.
• Promote quality awareness via regular trainings and communication of good quality practices in logistics (transport & storage) and distribution (including supply-chain, sales & marketing local teams).
• Quality systems development, implementation and customization of Group standards to local needs.
• Ensure best practices of transport, storage and distribution are in place at BEL warehouses (“commercial” WH), at 3rd part logistics partners and at distributors’ level (i.e. unloading, FEFO, cold chain, co-packing, etc.).
• Ensure effective traceability management along the downstream supply chain till customers is maintained and regularly assessed.
• Conduct approval quality audits to potential 3rd part logistics, distributors, transport companies and trade partners.
• Support in developing and visualizing route to market with quality risks at different stages and their potential impact.

2. Incident management

• Proactively highlight risks and propose mitigation actions to sales and supply chain.
• Investigate and analyze quality incidents and customer complaints on ground “when needed” on time, identifying root causes and lead actions with relevant stakeholders (factories, sales, supply chain & distributors).
• Perform market quality scanning when needed.
• Regular recording and reporting of quality issues in trade, their impact and progress of actions.
•  Support non-quality cost tracking and follow up.

3. Quality monitoring

• Supervision of the good collect of data required for consolidation of all Quality KPIs & consolidation for APAC reporting.
• Implementation (when needed) and follow-up on EQC (“Estimation of Quality in Commerce”) execution and consolidation of data with manager & central quality function.
• Highlight quality risks after reviewing EQC reports for countries.
• Monitor freshness / product aging and alert raising for concerned stakeholders.
• Quality review with Bel subsidiaries teams (KPI’s review (freshness, stock level, delay of transport, logistic incidents,….), action plans review).
• Quality review with main partners (during business review).

4. Changes and Innovation support

• Provide trade quality expertise before, during and after new innovations and in case of any changes affecting. product quality; including proactive feedback on market quality, receiving controls and follow up on launches and product changes.

5. Co-manufacturing (Subcontracting) management

• Support performing quality and food safety audits to potential co-manufacturers.
• Co-manufacturers follow-up (selection, homologation, reporting, quality reviews, continuous improvement,..).
• Management of claims and incidents related to the subcontracted activities, in link with the co-manufacturer.

6. Other activities

• Participate in improvement projects locally and regionally and ensure assigned deliverables are achieved.
• Co-packing and promo review and approval after aligning with concerned teams.
• Other activities may appear according to business needs.