Harvey Nash Vietnam

1. Recruitment • Make yearly recruitment plan with projected budget & headcount by projects. Conduct monthly review with line managers to reflect the actual requirements of each project. • Coordinate with line managers for all recruitment activities to implement the monthly recruitment plan in accordance with the budgeted expenses • Manage of the whole BPO recruitment processes: CV screening, recruitment test, interviewing, selection, job offer, ect • Be creative in generating candidate pool and finding candidate sources for recruitment: partnership with colleges, vocational training schools, universities & head hunters; advertisement on websites, newspaper; attending job fairs; PR Harvey Nash brand name for appealing candidates, etc • Weekly update recruitment status to the management and line managers 2. Training & Development • In charge of training programs for the whole BPO division, including training for new comers and training for promotion & development • Coordinate with line managers to conduct training analysis for different staff levels • Develop training plan with projected cost • Execute training plan by coordinating external trainings and conducting internal trainings • Coordinate career development process & map career plan to different staff levels • Develop succession plan for key positions 3. C&B (Compensation & Benefit) • Design salary structures and C&B schemes for different staff levels • Conduct/attend salary survey to understand and keep management updated on salary benchmarks • Conduct yearly performance evaluation and recommend right salary (review) for performance and salary benchmarks where available • Ensure compliance to the approved salary budget • Ensure adherence to company’s guideline on salary review and promotions. 4. Employee Relationship Management • Ensure staff’s compliance to company regulations, labor laws and coordinate with relevant authorities • Responsible for staff’s rewards, disciplinary actions, etc. • Coordinate staff promotion, transferring, termination processes • Ensure staff satisfaction level by conducting staff satisfaction survey, exit interviews, etc; providing recommendations for improvements • Organize staff’s yearly event: traveling, meeting, party… • Address day-to-day staff related issues 5. HR System/Documentation • Manage and update BPO regulations/ Staff Handbook in accordance with business requirements and Labor Codes • Develop, communicate and apply HR policies, processes and templates • Manage leave management system/process • Prepare job descriptions and get acknowledgement from all positions. • Maintain staff database, staff filing system • Maintain candidate database, CV archiving system • Manage employment contracts, follow up on contract status • Report on recruitment, training, headcount, turn over, etc 6. Office Administration & Other • Manage the admin team, including receptionist, admin staff, maid • Manage office equipments, furniture, stationeries, staff amenities (tea, coffee), etc • Other reasonable tasks and secondary duties as assigned by the management.