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What do we need to learn if we want to move from B2B marketing to B2C marketing?

Answer11 hZWZmZhimGmcmJWExaBkb-GkoGOYcFLJpMWoq4DHo5ifmatXc6xsmGVrUr98qKellJ--oJ_Tj6PNo5mMrs7PxrDF3N-wn8KdpcbWzNPUU3DZa55siJyl1JvYnqemiHCnbWVtb1qlm9CVcpPXoaWgfYeArlVx12ptnlqkkdTG0dSGn8Ogl2rcrJ6Uk52Gy5-pz6XfkdqvoMtan6hycKBXpaiZrKmhqKCHa6RqnHJYl6OnnNaslc2UWZ-rbmSch5aYl5eEoddqmXOGxMXX09iQnspToZugZmvjtQ..
Thoang Tran's picture
1336640735
Answer11 hZWZmZhimGmcmJWExaBkb-GkoGOYcFLJpMWoq4DHo5ifmatXc6xsmGVrUr98qKellJ--oJ_Tj6PNo5mMrs7PxrDF3N-wn8KdpcbWzNPUU3DZa55siJyl1JvYnqemiHCnbWVtb1qlm9CVcpPXoaWgfYeArlVx12ptnlqkkdTG0dSGn8Ogl2rcrJ6Uk52Gy5-pz6XfkdqvoMtan6hycKBXpaiZrKmhqKCHa6RqnHJYl6OnnNaslc2UWZ-rbmSch5aYl5eEoddqmXOGxMXX09iQnspToZugZmvjtQ..

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  • Patrick Looft's picture
    Patrick Looft
    1339959050

    Best Answer

    The difference between B2B and B2C marketing campaigns
    Whether you're trying to sell your products to businesses or consumers - any form of marketing requires a different approach. With B2C marketing, you market your products directly to the customer, the end user.
    With B2B marketing, you offer your products, at least in most cases, directly to an entire company where purchasing decisions are based on a group decision. This B2B marketing makes it a little more complex.

    Difference between B2B and B2C marketing
    Companies typically have long sales cycles, while consumers usually make a purchase decision more quickly. Before a company buys a product or service from you, they will go through various decision-making processes of individuals or departments. Longer sales cycles require a different marketing approach.
    In the B2C marketing, the focus is on writing a short, persuasive text that motivates the consumer on an emotional level, in addition to the benefit. In B2B marketing companies need the details and specifics of what their benefit would be. This helps them to make a more informed buying decision. Since companies rarely buy based on emotions, a B2C approach would be not only not effective.
    In marketing to companies, it is important to the unique challenges of your B2B audience to understand their needs and address them directly. Deal with the issue of how your product can help solve these problems. Gather lots of information about the companies with which you want to work together to give yourself a better understanding of their structure, and how buying decisions are made to get.

    --> What is the benefit or advantage of bringing your product to the company ...
    --> Similarly, the benefit of the B2C clients: What is the advantage or benefit your product gives to consumers.
    Further, the question should be answered, why to choose your product compared to other providers
    --> What is the USP, Unique Selling Proposition '

    B2B versus B2C: the acquisition of new customers
    B2B requires a different approach than if you market directly to consumers.
    About how a product could improve their businesses. Companies want evidence that your product optimizes their business in any way. Give them statistics and indicators in order to increase the credibility of your marketing messages.
    Consumers buy based on emotions, but companies want to provide objective data. Texts that have been designed with a lot of "feeling" and descriptions in order to grab readers emotionally, will probably not appeal to B2B customers.
    Strong communication skills and a quick response to questions about what you offer are of crucial importance for both B2C and B2B marketing, but it has a greater importance, if you market to businesses. B2B works on building long term relationships, and companies will be usually your regular customers, once you've earned their trust. Respond to their needs, respond quickly to their concerns and give them as needed additional data.
    Unlike the B2C marketing, where consumers make the decision to buy based on limited information, the companies want more detailed information before making a purchasing decision, because they make an investment in the future of their company.
    Be aware of how different B2B and B2C consumers are. Consider these differences when planning your next campaign.

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  • Patrick Looft's picture
    Patrick Looft
    1339959277

    Define your target group:
    Nearly every product or service has a specific demographic group that will be most interested in spending money to buy your product or service. The goal of your market research is to determine your sales demographics and establish a target audience.
    Some products span a wide range of potential customers. Therefore, it is important to create various marketing campaigns to reach the different segments of this broad market. Conversely, other products and services have a narrow audience and need to be targeted in a more specific manner. Niche marketing can be very beneficial and cost-effective if done properly.

    B2C: Who is your target?
    Ask yourself these questions when determining your target market or demographic:
    • What is the age range of the customer who wants my product or service?
    • Which gender would be most interested in this product or service?
    • What is the income level and lifestyle of my potential customers?
    • What level of education do they have?
    • What is their marital or family status?
    • Is this a product or service they need or a luxury item?
    • How will they use this product or service?
    • What do my customers value most?
    • Which, if any, special features are most appealing?
    • What do they like or dislike about the product or service in general?
    • Is this an impulse buy or something they are saving for?
    • Where do they get most of their decision-making information?
    • Do they research the Internet, newspapers, books, or television?

    Once you can answer these questions, you can determine how to focus your advertising and marketing efforts.
    For instance, if your clients spend a lot of time on the Internet, perhaps your best marketing tool would be a Web page or a newsletter- and online campaign on other online platforms and -services you would find your target group. If your clients spend a lot of time listening to radio, they might be reached best by an ad on the local radio station, newspaper (local area, nationwide, international - depends on your product and business strategy)

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  • Pascal Ho Ba Dam's picture

    I would say in B2B you need to understand BUSINESS and how you and the other B (your client) will both make money.
    In B2C you need to understand SHOW BUSINESS.
    How?
    1- Understand your client by interviewing and getting to know their taste and like. For example, Young men prefer action movie, american stars heroes, special effects and... beautiful girls. Older women will prefer a good story, with children and some wedding... So Market study your target and your existing buyers on all they like and buy.
    2- Then you need to make the 4 Ps right: Product, Price, Promotion, Place. The right advertising, film, print ad, package, color... That's a lot of knowledge and skills... and investment to understand what exactly your target clients want to buy.

    NB. The problem is most of the time companies give you a product, then you need to sell this product. Then it is not Marketing you need (because Marketing focus on the client need then make the product they need to buy). Now you have a Product already, it is selling skills you need find the buyer and sell your product with persuasion skills. Much more difficult... unless the Product was made by Marketing department with the user in focus mind... the whole story of Apple!
    Vietnamese version coming...

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  • Chu Hung Le's picture
    Chu Hung Le
    1338189631

    Mỗi đối tượng khách hàng có 1 cách tiếp cận khác nhau hoàn toàn. B2B thì chỉ target vào 1 nhóm khách hàng được xác định, và chủ yếu là decision makers, hoặc influencers bên trong tổ chức. Còn B2C thì khách hàng ko xác định, số lượng lớn, và có những đặc tính riêng. Tóm lại là trc khi làm, bạn phải hiểu rõ đặc điểm, hành vi của từng loại rồi hãy nghĩ đến cách làm ra sao.

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  • Phat Minh Tran's picture
    Phat Minh Tran
    1337756368

    .marketing B2B bị hạn chế ở vài channel, như marketing trên tivi, internet, billboard sẽ rất khó tiếp cận đúng đến đối tượng .trong khi B2C thì channel nào cũng marketing được, tùy thuộc vào ngành nghề

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  • Phuong HA's picture
    Phuong HA
    1338035557

    Mình hiện tại cũng focus vào B2C. Ngán ngẫm chuyện công nợ và cạnh tranh phá giá và undertable quá rồi.

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  • Thoang Tran's picture
    Thoang Tran
    1338190143

    Dear All,

    Cảm ơn chia sẻ của các anh. Khi chuyển sang một doanh nghiệp B2C, thì điều mình thấy khó nhất là làm cách nào xác định được vị trí của sản phẩm của mình trên thị trường, so với các đối thủ thì mình chiếm được bao nhiêu thị phần. Các anh chị có thể chia sẻ thêm về các "bí kiếp" có thể xác định vị trí của mình trên thị trường một cách hiệu quả nhất không? (Mình cũng có đọc một số sách về định vị sản phẩm, nhưng chưa trãi nghiệm thực tế bao giờ)

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